Administrator

Job description

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

Essential criteria

• Educated to GCSE Level (or equivalent) in English Language

Desirable criteria

• NVQ in Business/Administration or equivalent knowledge and experience

Experience

Essential criteria

• Previous experience of working as a secretary or administrator in a busy office environment
• Knowledge of NHS policies and procedures
• Experience with the use of Microsoft Office and a variety of databases
• Knowledge and experience of using/implanting administration procedures and processes
• Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face to face interactions, telephone or documentation
• Able to work both independently and as part of a team
• Able to be accurate, flexible and work under pressure
• Able to communicate when barriers to understanding exist

Desirable criteria

• Previous experience of working in healthcare environment

Skills & Knowledge

Essential criteria

• Able to use a range of office equipment
• Able to take accurate phone messages and convey to appropriate person or deal with it as necessary
• Able to work as part of a team and use own initiative
• Able to multitask accurately and efficiently
• Good communication skills - able to apply empathy in a sincere but professional manner
• Able to interpret and explain issues and information to make it understandable for the service and its users
• Able to record complex information via electronic processes
• Able to learn specific internal IT programmes e.g SystmOne and be able to competently use on a daily basis

Desirable criteria

• Advanced IT skills and knowledge of computer office software
• Awareness of the need for confidentiality

Key Attributes

Essential criteria

• Able to work flexibly and with initiative
• Able to work with changing priorities and meet deadlines
• Systematic and careful about details

Desirable criteria

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust