Administrator

Job description

The Vacancy

Are you an organised and proactive administrator with a passion for providing excellent support and helping services run smoothly?

Do you have strong organisational and communication skills, an eye for detail and the ability to manage a varied workload while supporting colleagues and wider teams?

If so, there has never been a better time to join our organisation and play an important role in supporting our teams and making a positive difference to customers and communities.

About the role

We have an exciting opportunity for an Administrator to join Brunelcare, providing essential administrative support to ensure the smooth day-to-day running of the site.

As a key point of contact for tenants, families, colleagues and external contractors, you will play an important role in delivering a welcoming, friendly and efficient service. You will support a range of administrative and operational tasks, helping to keep everything running smoothly while promoting excellent customer care.

Key responsibilities

• Acting as the first point of contact for telephone enquiries, tenants, family members and visitors, providing a friendly and helpful service.
• Completing a range of daily administrative tasks to support the smooth running of the site.
• Liaising with other Brunelcare departments, tenants, families and external contractors to ensure effective communication.
• Maintaining accurate and up-to-date records, including staff training records, and arranging training bookings.
• Supporting payroll, invoicing and banking processes, ensuring these are completed accurately and in a timely manner.
• Planning and coordinating activities and entertainment on site to help create an engaging and welcoming environment for tenants.
• Liaising with the Team Leader and ECH Officer regarding tenancy matters.
• Arranging and carrying out site tours for prospective tenants and visitors.

About you

You will be an organised, reliable and proactive individual with strong administrative skills and the ability to support the smooth day-to-day running of a busy site.

You will have excellent attention to detail, good communication skills and a flexible approach to your work. You will be confident using IT systems, able to manage competing priorities and comfortable working both independently and as part of a team.

To be successful in this role, you will have:

• Excellent administrative and typing skills, with the ability to maintain accurate records and manage information effectively.
• Good IT skills and confidence using computer systems and Microsoft Office.
• Strong attention to detail, with a high level of accuracy when recording and processing information.
• Good communication and interpersonal skills, with the ability to build positive relationships with tenants, families, colleagues and external contacts.
• A flexible and adaptable approach, with the ability to respond to changing priorities.
• The ability to use your own initiative, work independently and take a proactive approach to your responsibilities.

Job Benefits

• Competitive rates of pay
• Equivalent to 33 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 36 after 5 years' service (pro-rata)
• Access to a fully funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Free enhanced DBS Check
• Blue Light Card discount service, offering online and high street discounts
• Cycle to Work Scheme
• Company Sick Pay
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the Southwest whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Benefits

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

Health Cash Plan

Tailored Development

Holiday Trading Scheme

Free Blue Light Card

Flexible Working

Pension Scheme

About Brunelcare

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.