Administrative Officer

Job description

We are recruiting an Administrative Officerat Caerphilly County Borough Council.

Working hours: 37 hours
Contract Type: Full Time, Fixed Term Until 18.10.2027
Location: Tŷ Penallta / Working hours can be split between home and office depending on specific task requirements.
Team: Caerphilly Homes

This position offers an excellent opportunity to become part of our team and provide support across the organisation.

We pay an attractive salary of £28,608 - £30,023and offer access to training and development opportunities.

As an Administrative Officer within Caerphilly Homes, you will provide efficient, customer-focused administrative, technical and financial support across a range of housing services.

Acting as a first point of contact, you will respond to enquiries, support customers who may be vulnerable, process applications and referrals, and liaise with colleagues, contractors and partner organisations. You will maintain accurate records, manage information and finance systems, coordinate appointments and meetings, and contribute to service improvement.

This varied role requires excellent customer care, communication, organisational and IT skills, together with accuracy, flexibility and the ability to manage competing priorities.

For the role, we ask that you have:

• A relevant Level 2 qualification/s on the Credit and Qualifications Framework for Wales. For example, NVQ2 Administration, GCSEs Grade A*-C.
• Excellent interpersonal skills, communicating effectively with customers and colleagues both verbally and in writing, demonstrating a caring and customer focused approach.
• Experience of providing administrative support, including data entry and file management.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Lisa Davies on 01443 811440 / 07899956752 or email [email protected].

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact [email protected] for further information.

Caerphilly County Borough Council does not receive applications submitted via the StudySmarter website. All applications must be submitted through our official Council website.

This role requires a basic check with the Disclosure and Barring Service.