Administrative and Clerical Receptionist - Band 2

Job description

Job summary

Within Therapies we have an opportunity for a Administrative/Clerical Receptionist to join a 20+ strong administrative team across four main therapy departments. The job involves supporting therapy services to maintain Physiotherapy and Occupational Therapy departments out puts across the sites.

The post is to be based at Lincoln County Hospital with travel to other sites in line with business need and training requirements. This position is for 37.5 hours per week .

Main duties of the job

To ensure patients receive appointments within the local and national targets set.

To ensure patients and staff receive all relevant information in a timely, accurate and effective way.

To ensure all data relating to patients is captured in a timely and accurate manner. To provide a customer focused booking service.

To provide reception services, to relevant areas in a professional, understanding and courteous manner.

To follow agreed procedures and protocols.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.

Job description
Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.

Person Specification

Qualifications

Essential

• GCSE Grade C or above in English and Maths or equivalent qualification/ experience or NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards

Desirable

• CLAIT or European Computer Driving Licence or equivalent

Previous Experience

Essential

• Experience of working in a customer care or office environment

Desirable

• Knowledge or experience of NHS working

Knowledge, skills, aptitudes

Essential

• Good data entry/keyboard skills
• Ability to prioritise and organise own workload
• Good written and verbal communication skills
• Be accurate and pay attention to detail in work produced
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: o Patient Centred o Respect and Excellence o Compassion o Safety
• Awareness and Knowledge of the dignity in care agenda.

Desirable

• Understanding of NHS waiting times Targets
• Experience of Health Records, Outpatients and Waiting List
• Understanding of booking systems, maintaining diaries

Specific Requirements

Essential

• Ability to maintain patient confidentiality
• Ability to work to tight deadlines
• Ability to work as an individual and as part of a team
• Hold a full, clean driving licence

Person Specification
Qualifications

Essential

• GCSE Grade C or above in English and Maths or equivalent qualification/ experience or NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards

Desirable

• CLAIT or European Computer Driving Licence or equivalent

Previous Experience

Essential

• Experience of working in a customer care or office environment

Desirable

• Knowledge or experience of NHS working

Knowledge, skills, aptitudes

Essential

• Good data entry/keyboard skills
• Ability to prioritise and organise own workload
• Good written and verbal communication skills
• Be accurate and pay attention to detail in work produced
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: o Patient Centred o Respect and Excellence o Compassion o Safety
• Awareness and Knowledge of the dignity in care agenda.

Desirable

• Understanding of NHS waiting times Targets
• Experience of Health Records, Outpatients and Waiting List
• Understanding of booking systems, maintaining diaries

Specific Requirements

Essential

• Ability to maintain patient confidentiality
• Ability to work to tight deadlines
• Ability to work as an individual and as part of a team
• Hold a full, clean driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust
Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN4 2QY

United Kingdom

Employer's website