Administration Assistant

Job description

Job summary

We have an exciting opportunity for an experienced Administration Assistant to join the busy Administration Team of the Cancer Genetics Unit at The Royal Marsden in Sutton.

Working flexibly in our small, friendly team of ten, the ability to prioritise and organise a busy workload while dealing with queries from clinicians and patients is essential. This is a full-time permanent post and the successful applicant will have good communication skills and be confident communicating within a multi-disciplinary team and with patients. Acting as the first point of contact into the Department, excellent telephone skills are essential.

Applicants are expected to be IT literate with excellent keyboard skills and to be comfortable monitoring multiple email inboxes. Applicants are also expected to be able to very much work as part of a Team.

Please use your supporting statement to clearly evidence how your experience meets the essential criteria for this post. If AI tools are used, please detail the type.

Support and training will be provided for the right candidate and all team members are encouraged to continue their professional development.

Main duties of the job

To undertake a range of clerical & administration duties within the Cancer Genetics Unit in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the Trust.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information please refer to the job description and personal specification
To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted where appropriate.

• Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes.
• To receive and send email on behalf of the Teams/Service.
• To take appropriate messages, recording details accurately.
• To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
• Provide clerical support for NHS & private Clinics.
• To assist with preparation of all necessary NHS & private Clinic documents ahead of Clinics.
• To provide a scanning & uploading service for all documents and ensure they are accurately recorded.

Core Behaviours for Administrative Staff. Act with honesty and integrity at all times. Demonstrate respect for others and value diversity.

Job description
Job responsibilities

For further information please refer to the job description and personal specification
To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted where appropriate.

• Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes.
• To receive and send email on behalf of the Teams/Service.
• To take appropriate messages, recording details accurately.
• To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
• Provide clerical support for NHS & private Clinics.
• To assist with preparation of all necessary NHS & private Clinic documents ahead of Clinics.
• To provide a scanning & uploading service for all documents and ensure they are accurately recorded.

Core Behaviours for Administrative Staff. Act with honesty and integrity at all times. Demonstrate respect for others and value diversity.

Person Specification

Education/Qualifications

Essential

• Good standard of general education to GCSE level, to include English & Mathematics qualifications
• Advanced keyboard/computer skills, a fluent user of Microsoft packages, especially Outlook

Desirable

• Knowledge of computerised databases & patient information systems, preferably Connect EPIC

Experience

Essential

• Experience of working as part of an Administrative Team in a hospital/healthcare environment
• Experience of taking professional, accurate minutes of meetings and producing minutes documentation
• Experience of scanning & filing documentation, electronic & physical formats

Person Specification
Education/Qualifications

Essential

• Good standard of general education to GCSE level, to include English & Mathematics qualifications
• Advanced keyboard/computer skills, a fluent user of Microsoft packages, especially Outlook

Desirable

• Knowledge of computerised databases & patient information systems, preferably Connect EPIC

Experience

Essential

• Experience of working as part of an Administrative Team in a hospital/healthcare environment
• Experience of taking professional, accurate minutes of meetings and producing minutes documentation
• Experience of scanning & filing documentation, electronic & physical formats

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust
Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website