Admin & Clerical Officer Cardiopulmonary

Job description

Job summary

Weare looking to recruit an Admin & Clerical Coordinator to join our friendlyand enthusiastic team at Worcestershire Acute Hospitals NHS trust, based at TheAlexandra hospital, Redditch. This post is ideal for a highly organised personwho would feel accomplishment in improving the organisation and serviceprovision for the Cardiopulmonary service.

Thesuccessful candidate will assist in the booking of appointments, rescheduling appointments,supporting the clinical staff in optimising the waiting lists and meeting andgreeting patients that arrive daily for their appointments. This role has asignificant contribution to the patient experience and is vital for efficientservice delivery maximising the usefulness of the clinical staff.

Thepost holder will be based at Worcestershire Royal Hospital but may be requiredto work on other Trust sites. Worcestershire Acute Hospitals NHS Trustcomprises of 3 hospitals: The Alexandra Hospital, Worcestershire RoyalHospital, and Kidderminster Treatment Centre. All sites have good road links toM42 and M5 motorways.

Main duties of the job

Work independently and as part of a mixed team,managing and prioritising daily workload. Including prioritising andcoordinating clinical appointments, forwarding patient letters, liaising withpatients, relatives and carers. Answering the telephone, resolving patientqueries, receiving and returning calls to Consultant Physicians, GPs, medicalcompanies and other medical personnel. Taking and relaying messages in aprofessional manner, enabling the department to provide an efficient andeffective clinical service. Maintaining appointment listse.g.partial booking and fully booking appointments, investigatingif patients have been waiting longer than expected at the request ofdirectorate managers outcoming attendances, competently using the variouselectronic Trust wide clinical systems including OASIS, Bluespier, AllscriptsPAS, EZ Notes and ICE. Develop and maintain filing systems for patients clinicalinvestigations and departmental correspondence e.g. equipment maintenance etc..

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

KeyDuties:

Maintainingappointment lists via partial booking and timely booking of appointments tomaximise department capacity

Outcomingand coding all patient attendances on PAS

Waitinglist management and access to local and national wait list statistics toprioritise appointments in line with national waiting list targets.

Liaisedirectly with directorate management team to expedite clinically urgent patientappointments and log wait patients to prevent breaches

Registeringreferrals and communicating with clinical teams to triage and prioritiseresources/appointments

Liaiseand exchange information with other departments, secretaries, staff within theTrust patients and carers.

Workindependently, managing, and prioritising daily workload. Includingprioritising and coordinating clinical appointments, forwarding patientletters, liaising with patients, relatives, and carers.

Answeringthe telephone, resolving patient/ patient relatives/ carers queries,receiving, and returning calls to Consultant Physicians, GPs, medicalcompanies, and other medical personnel.

Takingand relaying messages in a professional manner, enabling the department toprovide an efficient and effective clinical service.

Opening,sorting, distributing, and prioritizing daily post and Cardiopulmonary requestsand reports.

Competentlyuse the various electronic Trust wide clinical systems including PAS,Bluespier, EZ Notes and ICE.

Developand maintain filing systems for patient and departmental correspondence

Training and Supervision:

Trainnew members of staff in the admin & clerical departmental procedures.

Undertakeregular Trust mandatory training.

Maintaincontinual professional development (CPD).

Adhereto all Worcestershire Acute NHS Trust policies and procedures.

Inaccordance with the Trusts Health and Safety, the post holder must takereasonable care of their own safety, and that of others who may be affected bytheir acts or admissions and co-operate with staff in performing and complyingwith any statutory duties or requirements.

Job description
Job responsibilities

KeyDuties:

Maintainingappointment lists via partial booking and timely booking of appointments tomaximise department capacity

Outcomingand coding all patient attendances on PAS

Waitinglist management and access to local and national wait list statistics toprioritise appointments in line with national waiting list targets.

Liaisedirectly with directorate management team to expedite clinically urgent patientappointments and log wait patients to prevent breaches

Registeringreferrals and communicating with clinical teams to triage and prioritiseresources/appointments

Liaiseand exchange information with other departments, secretaries, staff within theTrust patients and carers.

Workindependently, managing, and prioritising daily workload. Includingprioritising and coordinating clinical appointments, forwarding patientletters, liaising with patients, relatives, and carers.

Answeringthe telephone, resolving patient/ patient relatives/ carers queries,receiving, and returning calls to Consultant Physicians, GPs, medicalcompanies, and other medical personnel.

Takingand relaying messages in a professional manner, enabling the department toprovide an efficient and effective clinical service.

Opening,sorting, distributing, and prioritizing daily post and Cardiopulmonary requestsand reports.

Competentlyuse the various electronic Trust wide clinical systems including PAS,Bluespier, EZ Notes and ICE.

Developand maintain filing systems for patient and departmental correspondence

Training and Supervision:

Trainnew members of staff in the admin & clerical departmental procedures.

Undertakeregular Trust mandatory training.

Maintaincontinual professional development (CPD).

Adhereto all Worcestershire Acute NHS Trust policies and procedures.

Inaccordance with the Trusts Health and Safety, the post holder must takereasonable care of their own safety, and that of others who may be affected bytheir acts or admissions and co-operate with staff in performing and complyingwith any statutory duties or requirements.

Person Specification

Experience

Essential

• Experience in Organising and Scheduling.

Desirable

• Experience in resolving telephone queries.
• Training in telephone management.
• Experience in customer service

Qualifications

Essential

• GCSE in Maths and English at C or equivalent

Desirable

• Administrative and Clerical or IT qualification

Person Specification
Experience

Essential

• Experience in Organising and Scheduling.

Desirable

• Experience in resolving telephone queries.
• Training in telephone management.
• Experience in customer service

Qualifications

Essential

• GCSE in Maths and English at C or equivalent

Desirable

• Administrative and Clerical or IT qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Clinical Investigations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website