Admin and Business Support Officer Level D

Job description

Part Time / 15 Hours Per Week / Permanent

We're the heart of the council, providing vital support to the Revenues & Customer Support Service, so they can function effectively. This is a permanent role working 15 hours on Monday and Tuesday.

What you'll be doing

As an Admin and Business Support Officer you'll ensure the service runs smoothly by opening and scanning customer post and electronically filing all correspondence in a timely manner. You will communicate effectively with customers as required both by email and on the telephone. You will be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential and work well as part of a small team.

What you'll need

You'll have some experience of carrying out administration tasks and have a good understanding of the importance of customer care and confidentiality. Using good verbal and written communication skills, you'll provide excellent customer service when corresponding with customers and other members of staff. You'll have proficient IT skills to carry out general administrative tasks, maintain records and databases and update spreadsheets. Working with speed, accuracy, and high attention to detail, you will deliver a high-quality frontline service.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

If you have any question, feel free to contact Rachel Brown at [email protected]

Interviews / Assessments will take place on week commencing 28th of September