Account Handler/Broker

Job description

ROLE PROFILE:

Account Handler

ROLE PURPOSE:

Supports their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.

KEY ACCOUNTABILITIES:

Planning/Reporting:

• Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
• Meets agreed targets
• Participates in team meetings as required, reporting on business progress within their area of expertise
• Manages assigned projects and contributes to other project as required
• Provides relevant management information to senior managers

Technical:

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Collates and communicates client requirements to ensure appropriate marketing of the risk
• Prepares or checks market presentations
• Liaises with clients and ensures client queries are resolved
• Responds to market and third party queries as appropriate
• Is aware of, and satisfies, territory, tax and legislation requirements
• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
• Plans the most appropriate solution for the client's demands and needs
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaises with support technicians and IBA as required
• Ensures up to date records are maintained at all times on the Company system
• Knows when to seek guidance from senior members of the team

The job holder may be asked to undertake the following additional responsibilities, as applicable, should they work in a team with no dedicated broking resource:

• Negotiates with underwriters to place insurance that balances quality, coverage and price

Policy, Process and Procedures:

• Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
• Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process

Environment, Customer Focus and Relationships:

• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Provides support and assistance to senior colleagues and/or their clients on request
• Deals with, or refers, client enquiries, renewals and mid-term adjustments
• Develops strong relationships with immediate Team and the wider Business Unit
• Solicits advice and guidance, when appropriate, from their line manager
• Behaves with all clients fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements
• Maintains accurate records and deals with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Completes all relevant regulatory training
• Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures

PERSON SPECIFICATION:

Knowledge/Experience

• Understands general and legal principles of insurance
• Understands the relevant regulatory and legal frameworks
• Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
• Relevant product(s) knowledge is required
• Relevant experience in an account handling or technical role is desirable
• Good understanding of Team ojectives and how own role contributes to these
• Specific systems knowledge relevant to role

Skills/Behaviours

• Customer focused approach
• Numerate and literate
• Good communication and interpersonal skills
• Able to work independently and use initiative
• Able to work flexibly to achieve tight deadlines/targets with good organisation skills
• Computer literate
• Analytical and able to solve problems
• An attention to detail and willingness to learn
• Calm and resilient under pressure
• Able to positively react to change
• Is a team player, networks and able to build sustainable relationships
• Able to build sustainable working relationships
• Able to train junior members of the team on specific system/process tasks

Qualifications

• GCSE Maths and English (or equivalent)
• A levels (desirable)
• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
• Working towards or has attained ACII (although this is not critical)