Accident and Emergency Receptionist

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Emergency Department Reception Team.

In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.

Please note no VISA sponsorship is available for this role.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Main duties of the job

Undertake registration procedures, using the Careflow system, on patients presenting to the department

Liaise with medical/nursing staff regarding patient priority

Answer and resolve enquiries from patients and relatives presenting to the department

Obtain unit folders as and when required from medical records

Retrieve hospital numbers and patient information from Careflow

Answer and resolve telephone enquiries efficiently and politely

Ensure that discharge letters have been requested for all patients who have attended the department

Collate discharge letters to be sent to the GP surgeries

Gather patient notes which may be required for departmental clinics

Carry out filing and document imaging of patient records and miscellaneous documents

Photocopying patient records and documents, as required

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting fast-paced admin role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level, or equivalent

Desirable criteria

• Knowledge of Careflow

Experience

Essential criteria

• Customer Service Experience
• Experience in assisting the general public in various capacities

Desirable criteria

• Experience of working in a busy NHS environment

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges