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PAM Assist at HMRC

PAM Assist is the HMRC Employee Assistance Programme  providing free, independent and confidential support to everyone in HMRC.

PAM Assist is a free life management and personal support service available to all staff, their services include:

  • A free confidential helpline which is available 24 hours a day, 365 days a year covering a wide range of work, family and personal issues
  • Professional counselling sessions provided either by face to face, phone or online and can be used to bridge the gap between services provided via the NHS
  • The PAM Assist website is available 24/7
  • Signpost to other support, services or advice
  • Managers can access immediate, expert, telephone support 365 days a year from trained trauma practitioners and receive advice and recommendations regarding appropriate actions to support colleagues
  • A range of health and wellbeing workshops are available for HMRC staff – including Mental Wellbeing, Healthy Lifestyles etc
  • Trauma support for serious incidents
  • Access to online health and wellbeing information
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