Meet Donna & Rahat from The DTS team at West Yorkshire Combined Authority

Donna & Rahat from The Digital and Technology Services team (formerly known as ICT) share with you what working life is like at West Yorkshire Combined Authority within the DTS team,

Meet Donna Milner - IT Manager

Donna is one of our DTS IT Managers. Here's what she has to say about her role:

"During my 19 year career with the Combined Authority, I have been involved in the implementation of lots of new technologies. With great training opportunities and partnerships with our suppliers, we have always kept staff skills up to date, ready to support new services in a constantly changing technology landscape.

Our support team are highly customer focused with a continual service improvement mindset. The wider Digital and Technology Services Team are close knit and work together with business owners throughout the full service lifecycle to deliver effective services.

This is an exciting time for the department as we expand to support our growing workforce."

Meet Rahat Akhtar – IT Manager

Rahat is one of our DTS IT Managers. Here's what Rahat has to say about her role:

"I joined WYCA in 2017 as an ICT Service Desk Coordinator, managing the service desk team in a job share role. I moved from a private organisation into the public sector as I was looking for a part time role as a working mum. This role met all my requirements and has allowed me to develop my career. I started off as a part time Service Desk Manager and have moved into a full time role of managing the service desk team and implementing ITIL Service Management. The flexible working hours and hybrid working has allowed me to gain a fantastic home and work life balance.

The ICT department offers a wide variety of services therefore we are consistently developing our skills and growing together. We are a small department, who work really well together allowing us to share ideas and ask for assistance easily. We offer ICT services support to colleagues working from various locations that include the office at Wellington House, home and the Travel Centres across West Yorkshire, giving us the opportunity to support staff face to face, over the phone and via MS teams."