Nationwide NOW rolls out more branches and creating more than 200 Jobs

More than 200 jobs will be created in 2015 as part of the roll out of Nationwide NOW – a high definition video link service that connects customers in branches to financial consultants based elsewhere.

This year will see more branches offer Nationwide NOW to customers who wish to speak to Financial Planning Managers, Personal Banking Managers and Mortgage Consultants in their local area, increasing customer access to help and advice.

The service is currently in 61 branches across the UK and it is due to expand to up to 400 branches by November 2015 underlining Nationwide’s commitment to its branch network.

Although initially Nationwide NOW was trialled using mortgage consultants, the service has proved so successful with 94 percent of customers being very or extremely satisfied that Nationwide is increasing the roles and advice which can be accessed through the high speed digital video link. These include Financial Planning Managers and Personal Banking Managers.

Where once branches were limited to offering services on certain days due to advisors needing to factor in travel time as they visited various branches in an area – particularly rural parts of the UK – Nationwide NOW means customers can access employees at more times and sites that suit them.

Nationwide is now looking for people who have customer service at the heart of everything they do and who want to be part of this exciting service which is increasing access to financial advice and offering more choice to customers. The 200 Nationwide NOW posts will be based across the UK in the Society’s administration centres in Dunfermline (approximately 80 posts), Bournemouth (approximately 100 posts) and Northampton (approximately 20 posts).

Mark Goldman, Divisional Director of Central Distribution at Nationwide Building Society, commented: “Nationwide NOW is going from strength-to-strength and as we roll it out to more branches we will be recruiting more people to meet the demand. At Nationwide we believe that a vital part of serving our members is providing access to our consultants and products in their community when it best suits them. Our investment in Nationwide NOW is a great example of how we’re using technology to achieve this.

“Nationwide NOW has been so well received we’ll be increasing the range of services meaning branches will be able to offer more to our customers.

“These are exciting times and we’re urging people who think they have what it takes to join us as we continue to focus on using digital to make customers’ lives easier and to increase access to our advisors.”

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