Testimonial - Stacey Evans, Defence Infrastructure Organisation

Stacey Evans is the Operational Manager and Customer Service Excellence Reaccreditation Project Manager at DIO.

“I thought the Operational Manager role sounded really interesting and would provide a challenge I could really get my teeth into.

It was my first fulltime job since having children, I had worked in other Civil Service sectors in a part time, term time role to care for my children, but now they are older I thought it was the right time to focus on my career.

One thing that has really stood out has been the support I have received from everyone around me, I was never on my own. The focus has been on my development and what I wanted my future career to look like and how the MGS could help to get me there.

Those opportunities gave me the confidence to apply for a secondment role with the Customer Service Excellence (CSE) Project Team as MGS were due reaccreditation.

​The Customer Service Excellence Standard (CSE), is a Cabinet Office approved scheme, that sets the benchmark for and highlights proof of excellent customer service delivery, across the public and private sector. Assessment is rigorous and involves organisations being externally assessed against five criteria, made up of 57 elements.

It quickly became apparent that CSE was much more than pleasing the customers who came through the gate.  It is embedded in everything we do in the MGS from training and staff development to Audits.  CSE means the MGS are continuously trying to improve to be better for all customers and for the staff.  It shows potential customers that we care and aim to be the best we possibly can.  

MGS achieved full compliance in all 57 elements, with an unprecedented 18 compliance plus scores, demonstrating novel and innovative practice, above and beyond the industry standard.

I really enjoyed the experience and was proud to be part of a successful team. It provided me with a great opportunity to expand my skill set, challenge myself and explore the project role to see if I would like to do it as a career.”