Receptionist

Job description

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

The Physiotherapy Department is seeking part time Receptionists to join their friendly departments and teams at Stoke Mandeville Hospital (34 hrs).
This busy role requires excellent communication and customer care skills, strong multitasking ability, and a warm, professional approach. You will provide an efficient reception service, supporting both patients and the clinical team with a range of administrative duties related to supporting the out patient therapy services.
Computer skills are desirable, and full training will be provided on our electronic booking system

Main duties of the job
• Manage and schedule appointments.
• Provide professional reception service for the department, welcoming patients and their relatives, in professional and empathic manner, dealing with telephone calls and enquiries.
• Work closely with clinical and operational team to ensure smooth operation of clinics.
• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
• Provide cross-site cover when required
• Participate in audits, surveys, and ongoing training.
• Undertake other duties appropriate to the role.

Working for our organisation

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