Contact Officer

Job description

Contact Officer

Employing Force

Devon & Cornwall

Contract Type

Permanent

Department

D&C Contact and Resolution Command

Location

Plymouth, Crownhill, Police Headquarters, Exeter

Type of working arrangement

Static-Worker

A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.

Grade

Grade 4

Advertised Internally / Externally

Internal and External Recruitment

Salary

Starts at £27,204 rising by yearly increments to a maximum of £29,859 per annum

Salary Information

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Does Flexi-Time apply to this role?

No

Allowances

Shift Allowance, Weekend Working Payment (claimable once necessary training has been completed and the full shift pattern is being worked)

Shift Percentage

20%

Shift Pattern / Rota

Additional allowance information

For additional information on allowances please see our page

Part/Full Time

Full Time

Hours per week

37

We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.

Duration of Tenure Period

24 months

Published role profile/ job description

Competency and Values Framework (CVF)

Level 1: click for details of the CVF level for this specific role.

Interviews will commence the week of

31 August 2026

Job Advert Description

Important Information Before You Apply

To complete the Situational Judgement Test and Virtual Assessment, you must use a laptop or desktop computer. These assessments are not compatible with tablets, iPads, or mobile phones.

For application queries, please email: [email protected]

Please do not contact 101 by phone or email, as recruitment queries will not be answered.

Candidates must be 18 years old by the start date. The shift pattern is fixed and cannot be adjusted, so please ensure you can commit to it before applying.

Training takes place at Police Headquarters, Exeter, Monday to Friday for 7 weeks. You must be able to attend before applying. Further training details are provided below.
Salary

• £27,204 during training.
• Up to £32,644 after training, including a 20% shift allowance.
• Up to £2,500 additional weekend working allowance once working the shift pattern.
• Potential earnings of up to £38,330 after 4 years' service, including shift and weekend allowances.

About the Role

We're seeking friendly, resilient and customer-focused individuals to join our Contact Resolution Centres in Plymouth and Exeter.

As a Contact Officer, you'll handle emergency and non-emergency calls, gathering critical information quickly and accurately while providing a professional and empathetic service. No two calls are the same, and you'll often support people during difficult or distressing situations.

This is a rewarding role with comprehensive training and ongoing support. Flexibility is essential, as shifts include nights, weekends and some bank holidays.

For more information about the role, visit: DC Contact and Resolution Command - Working in Partnership
Training Programme

Training consists of:

• An initial 7-week course (Monday to Friday, 9am to 4pm) at Police Headquarters, Exeter.
• A period of supported operational training within the Contact Centre.
• A further 2-week training course at Exeter Headquarters.

You must be willing to travel to Exeter regardless of your posting location. For candidates living more than 30 miles away, a pool car, hire car or accommodation may be available.

No annual leave can be taken during training.

Planned training dates:

• 4 January 2027 to 5 March 2027
• Additional training: 12 April 2027 to 23 April 2027

Part-Time Working

This is a full-time role. Flexible working requests may be submitted after appointment but cannot be guaranteed and will depend on operational requirements.
Tenure

The role carries a minimum two-year tenure. Successful candidates cannot apply for internal vacancies within the first two years due to the level of training required.
Benefits

• Competitive salary with annual increments
• 25 days annual leave, rising to 30 days after 5 years' service
• Local Government Pension Scheme
• Subsidised gym membership
• Blue Light Card discounts
• Company sick pay
• Free parking at many sites
• Group insurance scheme
• Employee Assistance Programme and wellbeing support
• Ongoing development and training opportunities

Closing Date

15/09/2026, 12:00

For Further Information, Please Contact:

Hiring Line Manager

Natalie Henderson

Hiring Line Manager Position

CRC Recruitment Officer

Hiring Line Manager Phone Number

N/A

Hiring Line Manager Email Address

[email protected]

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.