HEAT Mentor

Job description

Position HEAT Mentor

Location Sunderland and South Tyneside, North East England - community-based with flexible working

Salary £25,664 + excellent benefits

Hours 35 hours per week (flexible working)

Status Fixed term until 31 March 2027

Closing date 25 October 2026

Help households tackle energy hardship and build greater stability.

The Wise Group is expanding its Home Energy Advice Team (HEAT) service across Sunderland and South Tyneside. We're looking for people who can build trusted relationships with households experiencing fuel poverty, energy debt and wider financial pressures.

This is about more than providing energy advice.

Using the Wise Group's Relational Mentoring approach, you'll take time to understand people's circumstances, provide practical advice and advocacy, and help them navigate energy suppliers and other services to find solutions that make a lasting difference.

You'll work directly with people in their homes and communities, including at local events and drop-ins. You'll also build relationships with community organisations and partners, helping more households access the support they need.

You'll be confident working independently, managing your own caseload and using digital systems to record progress, outcomes and the difference our support makes.

What we're looking for

We're interested in your ability to build relationships, solve problems and follow things through, not simply your previous job title.

You might have experience in customer service, housing, banking, financial wellbeing, community support, energy advice or another role where helping people navigate difficult situations is central to what you do.

You'll bring strong communication skills, empathy, sound judgement and the persistence to help people overcome challenges. Knowledge of Sunderland, South Tyneside and their local support networks would be particularly valuable.

You'll receive training and support to develop your specialist energy knowledge, including the required City & Guilds Level 3 qualification by 31 December 2026.

If you enjoy working with people, building local relationships and turning practical support into meaningful outcomes, we'd like to hear from you.

View the Role Profile for full details about this opportunity.