Service Delivery Coordinator

Job description

Ready to find the right role for you?

Salary: Competitive salary plus Veolia Benefits (list below)

Hours: 24 hours per week over 5 days

Location: Cannock, Staffordshire. Hybrid working available

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Facilities including a free onsite gym, parking and subsidised restaurant
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

• Responsible for fulfilling all triaged cases within ServiceNow within SLA, arranging training for the entire business for all levels apart from Senior Management and above
• Actively chasing customers and closing cases where appropriate
• Supporting customers in how to use the portal and to provide feedback on how the portal is being used
• To proactively manage all finance related activities, including confirmation of attendance
• Coordinate, manage and present key reports by working with other team members to ensure related tasks are completed accurately and on time
• Support the implementation of an open course schedule, reviewing trends and adding classes manually or in bulk to satisfy the demand.
• Responsible for answering calls and live chat requests whether directly or indirectly ensuring fairness across the team.
• Supporting customers and providing solutions there and then within working hours.
• To address customer complaints in a timely and professional manner.

What are we looking for?

• Excellent customer service via all communication methods in a fast past environment
• Ability to use your own initiative and work with others at all levels
• A good understanding of GDPR
• Experience in building reports and analysis
• Financial experience or qualification

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.