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Job description

As a leader in the marketplace, Willis Towers Watson offer exceptional opportunity for experienced pensions professionals in the role of Senior Pensions Administrator, taking on a projects role within a large and complex scheme (DB and DC) and an active role in mentoring and checking the work of the Pensions Administrators. As reward for your efforts, a competitive salary and benefits package is offered along with potential advancement opportunity, support and further training. A chance to join a forward thinking, professional organization and further your career in a friendly and motivated environment akin to no other!

The Role

To work within a dynamic administration function servicing both internal and external clients. Initially, the successful candidate will provide support to existing senior associates with the production of Pension Increases, Benefit Statements, administration reports, monthly reporting and testing of automated calculation solutions. The client is very aware of the advantages of online facilities and ePA is at the forefront for member communications and large projects, the successful candidate will gain first hand experience of the technology that TAS can provide. Following on the job training, the successful candidate will be expected to run and manage large projects successfully and maintain existing reporting requirements. To ensure full system automation can be achieved and to work closely with Administration and Systems
  • In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
  • Escalate problems and cases to Team Leader.
  • Be a point of reference on technical issues and non-standard cases.
  • Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
  • Check and challenge basis of work performed by junior associates and make sure that the requested work has been undertaken.
  • Coach junior associates on errors made to explain and prevent reoccurrence.
  • Seek further peer review where required to clarify understanding.
  • Monitor own projects and that of junior associates via the Team Planner to ensure agreed target dates are achieved.
  • Take responsibility for development of homepage and precedent documents.
  • Produce test packs for automation, test and sign off calculations for DB and DC members
  • Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions
  • Monitor and manage data cleaning requirements
  • Assist and prepare large mailing projects to members
  • Scoping costs for projects outside of business as usual and monitoring the spend versus budget
  • Complaint Management
  • Know and live the firm's values.
  • Maintain and develop further knowledge of pension schemes within the team.
  • Mentor junior associates and hold regular feedback sessions.
  • Identify associate training needs and raise with Team Leader, proposing solutions where appropriate.
  • Provide basic learning and development opportunities for junior associates.
  • Identify performance issues and raise with Team Leader.
  • Through supervision make sure junior associates work efficiently and within deadlines.
  • Accountable for own personal development.
  • Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
  • On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.
  • Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
  • Ensure that targets and deadlines are met.
  • Work with the team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.


The Requirements

  • Interpersonal skills to include good written an verbal communication
  • Good time management skills and the ability to organise and prioritise own workload.

  • Able to work to a high level of accuracy.

  • Customer and quality focussed.

  • Computer literate.

  • Experience of dealing with occupational pension schemes.

  • Experience of managing junior associates.

  • DC experience desirable but not essential.



Equal Opportunity Employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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