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Job description

Description

DESCRIPTION

The Services team sits at the heart of Dixons Carphone's ambition to help everyone enjoy amazing technology and make every day better than ever.

The purpose of the role is to grow Services E2E profitability and CX through designing and delivering profitable and compliant new Services propositions across both Currys PC World & Carphone Warehouse brands in UK&I.

There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

As part of this role, you'll be responsible for:

• Take ownership at project level for new initiatives and emerging service categories owning their delivery within UK&I
• Developing the commercial model, selling model and operating model for specifically owned programs
• Developing the UK&I Services customer offer by creating the customer journeys and selling models
• Creating the UK&I Services offer by 'connecting and embedding' it to all of the functions within Dixons Carphone
• Embedding the new initiatives and emerging categories into the relevant services category/ business area
• Managing related roadmap CapEx/OpEx, change initiatives and continuous improvement
• UK&I Services SLA management against the overall development roadmap for specifically owned programs
• Prior to BAU handover, providing commercial and operational performance overview, allowing transparency in UK&I Services, commercial trading, operational and retail performance
• Continuous improvement and profit optimisation, through major end to end process re-engineering and the development of KPI reporting

You will need:

• Good thought leadership skills (upwards, peer to peer, internally)
• Expert knowledge of UK&I commercial (profit) models, operating models and selling models
• Good knowledge of adjacent markets and competitors (Retail, Services and Technology)
• Detailed knowledge of UK&I Strategies
• Experience of highly complex commercial models and delivering profit through the end to end operating model
• Experience of delivering a customer offer through product development

Since the Covid-19 pandemic began we've all had to adapt to a new way of working. Although life in our business is a little different since coronavirus struck, the wellbeing of our team - and potential new colleagues - is our priority, now and in the future. Visit http://careers.dixonscarphone.com/covid-19 to discover how we're keeping everyone safe, in stores, on site, at home and throughout the recruitment process.

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

Learn more about Dixons Carphone

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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