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Job description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!

As AMZL Senior PM EU Delivery Service Provider (DSP) Compliance and Policies you will be working closely with legal teams and Risk and Compliance teams across the EU to develop and execute programs and develop mechanisms to effectively mitigate risks in our last mile operation.
You are the primary POC for EU and WW Risk and Compliance teams in creating, aligning, and enforcing EU DSP policies. You will work with country teams in developing processes and tools in order for in country DSP management teams to enforce the correct policies. In addition you ensure DSPs have the right tools to manage their business in a compliant manner and enable DSP management to hold DSPs accountable by providing the right visibility.
You will drive standards across all EU countries, which requires effective partnerships, alignment, and influence across all levels of country and EU leadership, as well as a thorough understanding of the operation and the last-mile industry.

The role requires a high level of involvement with WW product and tech teams in identifying and scoping DSP facing tech solutions to better enforce and track critical DSP facing policies.

Location flexible: Munich, Luxembourg or London

The ideal candidate requires experience in the transportation/ 3rd party logistics industry or a similar fast-paced logistics/distribution environment as you will be responsible to:
- Develop effective processes, mechanisms and tech solutions to address and mitigate risks in the last mile operation of Delivery Service Providers (DSPs)
- Manage projects and programs implementing the risk mitigation solutions in cooperation with legal, local in-country operations and tech teams
- Identify and negotiate 3rd parties needed to improve last mile operational compliance
- Pro-actively identify risks and propose mitigation actions
- Ensure alignment of all DSP policies across EU and own the process flow for any needed changes or updates
- Regularly update senior leadership on the status of your initiative


• 7 years plus working experience in the express/parcel delivery industry or the transportation/ 3rd party logistics industry or a similar fast-paced logistics/distribution environment e.g. in the logistics department of a retail organization
• A masters degree (or equivalent) in relevant mayors e.g. engineering, business administration, logistics, MBA
• Experience in project management
• Experience leading and interacting with cross-functional teams
• Be able to think and act both strategically and tactically.
• Be able to analyze quantitatively, problem-solve, support scope of requirements and prioritize
• Possess sound business judgment and a proven ability to influence others
• Possess strong analytical thinking skills, but also being able to work hands on with their sleeves rolled up, and a preparedness to get involved
• Willingness to travel > 50%


• Background in audit and compliance
• Experience in account management of third parties
• Fluency in one additional European language besides English
• Experience in working in international environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Job Sector
Social Care
Job Position
Case Worker
Postal Code
5 Boulevard Joseph II, 1840 Luxembourg Show on map
Post date
Closing date

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