Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.
SD WAN Product Specialist / SD WAN SME (Subject Matter Expert)
Product Management, COO
Product Director IP services
Any Colt Europe location
The role is to strengthen the SD WAN product team while collaborating with cross-functional teams. This will include:
Acting as a SD WAN product expert to collaborate with Sales, Delivery & Engineering to answer the questions regarding SD WAN features, customer needs and in-life customer expectations
Follow up of ongoing product implementations and take corrective actions related to requirement implementation (internally and/or towards the customer) if needed.
Reporting and follow-up on customer feedback on services as well as customer needs and market evolution towards the product
Assist in driving product requirements based on detailed understanding of customer requirements as well as competitive alternatives
Providing Sales and Engineering product support
Drive POC planning for selected critical accounts
Create and document product demonstration setups. Deliver demonstrations to end customers. Maintain customer/sales facing documentation.
Knowledge of the VPN and SD WAN markets as well as understanding of relevant technology and service provider processes are necessary. SD WAN is focus growth area for Colt going forward.
Be the expert of the SD WAN product and support major customer opportunities and RFPs
Work with Sales, CRM and marketing teams as a SD WAN point of contact from product contributing to roll-out and manage lifecycle of product features and clarifications
Collaborating with Product manager to manage and monitor that all product capabilities are meeting customer requirements and initiate any necessary mitigation
To create and maintain product documentation for sales for e.g. Product and marketing collaterals, Ordering guides and process forms(EOF etc)
Attend and host sales meetings, workshops, trainings, webinars and customer demos for SD WAN product and portal
Key performance indicators (financial and non-financial)
Timely delivery of the SD WAN deliverables and collaterals
Market traction of new product developments
Ability to educate and support the sales on SD WAN product
Relationships and key contacts
Product management is a key role with a wide range of supporting units:
Sales and Pre-sales
Engineering and Operations
Regulatory and Legal
The successful candidate will demonstrate excellent team working and interpersonal skills to work effectively with these functional units.
Role specific requirements
Skills & Experience & Qualifications
Strong experience in Product management and sales support environment. This includes customer relationship management, product feature & roadmap planning and competitive analysis.
Solid background knowledge of VPN/SD WAN services and the relevant marketplace (competition, customer profiles, suppliers...)
Excellent articulation skills (verbal and in writing) and proven expertise in presentation techniques. Able to interact with press and analysts.
Being able to present and position complex topics from a customer perspective
Excellent English language skills (writing and verbal) with knowledge of at least one other language
Degree or equivalent in a related technical or business field.
Self-driven and autonomous
Ability to influence people outside of hierarchical control
Focus on delivery and getting things done
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Flexible benefits scheme
Access to a virtual business school for on-going learning
We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.