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Job description


The company

SPEKTRIX is a rapidly growing collection of arts managers, marketing types and computer geeks whose mission is to helps arts organisations be more successful. We're doing this through a combination of cloud-based software and customer support, which is changing the way that arts venues sell tickets and manage their audience relationships. We are innovative and we attack problems efficiently and effectively by pooling our knowledge, using smart solutions and adopting creative and novel approaches. You'd be joining a team of over 80, based across our London, Manchester and New York offices and working with over 300 arts organisations around the UK and in North America.

The role

We're looking for someone who wants to spearhead change in the arts sector and set new Spektrix clients up for success with our world-leading ticketing, marketing and fundraising software.

As well as being the key contact for our newest clients as they undergo a software revolution, as an implementation Project Manager. you'll be coordinating team members from across Spektrix, as well as our client's own staff and those of third parties in order to deliver brand new Spektrix systems to our newest venues on time and crucially in a way that helps them reach their business goals and raise their ticketed and voluntary revenue.

Formal Project Management experience isn't a necessity (though it can't hurt). You'll have a hunger to learn, won't be afraid of a tough conversation or challenging timeline and most importantly you'll want to see positive change in our sector.

Key Responsibilities
  • Be well-versed on all things Spektrix, keeping up to date with the sales pipeline, new features, our longer term roadmap, and what our client base are up to. We'll work with you to get you up to speed with our system and how it's used by our clients in your onboarding period.
  • Evangelising best practice with our clients, making sure they are operating as efficiently and smartly as possible
  • Coordinate everything to do with a go-live - establishing and managing a project plan that includes data migration, testing, training, web integration, system set-up..
  • Be a change specialist, working with our clients to update their processes so they can make the most of Spektrix's revenue-generating and time-saving tools across their organisation.
  • Be a data guru - we'll help you get your head around large quantities of data and make sure it's being migrated thoroughly and accurately from old systems into Spektrix
  • Liaise with our Techops team to make sure that data migrations are planned correctly and stick to the key project milestones
  • Liaise with the Support team to ensure that they're up to speed, ready to pick up training and prepared to hit the ground running after the client has gone live
  • Provide onsite support and training not only through the go-live period but afterwards as well, providing phone and email support where needed
  • Seeking and Sharing insights and feedback in project reviews that aid in future projects

Required expertise
  • Great organisational skills and experience of running projects in previous roles..
  • Excellent communication and presentation skills you need to manage expectations for the client, third parties like web developers, and our own internal teams
  • A sense of ownership for everything you deliver
  • Strong analytical and data manipulation skills including competency in Excel
  • A passion for using technology for solving problems
  • A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above
  • A passion for using technology for solving problems

You might also have
  • Great organisational skills and experience of running projects in previous roles
  • Excellent communication and presentation skills you need to manage expectations for the client, third parties like web developers, and our own internal teams
  • A sense of ownership for everything you deliver
  • Strong analytical and data manipulation skills including competency in Excel
  • A passion for using technology for solving problems
  • A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above

Other requirements
  • You should be prepared to work away from home (generally not more than one night at a time but occasionally more)
  • You should be prepared to travel throughout the UK and Ireland if required
  • Able to work in our London or Manchester office
  • You must be eligible to work in the UK

Please email jobs@spektrix.com if you require any adjustments when applying to this role. This might include, but is not limited to, part time or flexible hours or adjustments to the interview process.

Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. Team members across the People Team, Employee Engagement Group and Senior Management at Spektrix dedicate time to ensure this is maintained. Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Job Sector
Strategy & Consultancy
Job Position
Project Management
City/Town
London
Address
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Spektrix

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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