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Job description

Key Responsibilities:

- Tactical involvement on behalf of the product manager, such as
i) driving digital changes, and/or;
ii) composing write ups and descriptions required by functional teams (such as manual workarounds where required)
- Digital product ownership on applications specific to products / functions, ie. represent the business product in daily standups, ensure correct prioritisation of the requirements
- Planning of timeboxed activities as well as product agnostic together with PMO where relevant
- Mapping, maintaining and driving changes of product procedures and processes
- Manage end to end flow documentation and details
- Influence planning and prioritisation on input and drive from product managers
- Drive specific changes and developments at detailed level
- Product performance reporting creation and maintenance (including ensuring distribution at relevant leadership / governance forums)
- Collate and manage detailed product information, KPIs and reviews (including ensuring distribution at relevant leadership / governance forums)
- Manage risk heat mapping across products (including ensuring distribution at relevant leadership / governance forums)
- Support the delivery of continuous improvement across product design including helping functions assess the impact of proposed changes
- Input into the Change Initiation Gateway as required in collaboration with the respective functions
- Work with the business to identify and analyse product pain points and change opportunities
- Map user journeys and processes including 'as is' and 'to be' states, identifying areas for improvement / efficiencies
- Collate feedback as to the success of product activities and capture lessons learnt

Person Specification


- Understands and identifies problems, analysing trends and helping to identify the appropriate solution
- Understands the organisation's objectives, focuses on outcomes and has the ability to translate vision into deliverable goals
- Demonstrates understanding of user-centred design, technology and data perspectives
- Applies agile mindset to all aspects of work, using an iterative method and flexible approach


- Experience of managing the operational process of designing and running a product through its lifecycle


We'll assess you against these behaviours during the selection process:
  • Seeing the Big Picture
  • Communicating and Influencing
  • Working Together


You'll receive over 30% of your total compensation package in benefits:
Flexible working arrangements and Flexi-time
26.5 days annual leave on entry increasing to 31.5 days after 5 years' service.
Exceptional contributory pension scheme
5 days of paid leave for L&D
5 days of paid volunteering
Parental leave up to 9 months on FULL pay
Occupational sick pay
Brilliant and engaged staff networks to join including the LGBT+, BAME, Mental Health and Wellbeing and Women's Network.
Access to one of the world's largest learning and development platforms
Masterclasses and talks through the DCMS Academy
Season ticket loan, Cycle to work scheme and much more!

SCS T&C's will vary, please refer to the attached candidate information pack to find out more.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Application Process

Please submit your CV and supporting statement (maximum 750 words) by 23:55 on 25th October 2021 via the CS Jobs portal.

Your CV should set out your career history, with key responsibilities and achievements.

Your Supporting Statement (max. 750 words) should explain how your personal skills, qualities and experience make you a suitable candidate for the role.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Seeing the Big Picture. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Part of the application process will require you to complete a diversity questionnaire. You will have the option to select 'prefer not to say' but this information is very important to the Civil Service.

Applications will be reviewed by a panel who will look at the Qualifications, Skills and Experience provided in the submitted CVs and Supporting Statements. Please note, your application must provide evidence of the skills & experience outlined in the key criteria to be progressed to the next stage.


Please note that these dates are indicative at this stage and could be subject to change. The anticipated timetable is as follows:

Longlist meeting: w/c 25th October 2021
First Stage Assessment: w/c 25th October 2021
Shortlist meeting: 29th October 2021
Interviews: w/c 15th November 2021

First Stage Interview/Assessment:

Candidates successful at the review stage may be invited to attend a first stage interview/assessment.


During the interview process, candidates will be asked to provide further evidence of their technical skills and experience. Interviews may also include a presentation exercise. The interview will be a blended assessment consisting of a series of questions against the Civil Service Success Profiles Behaviours and Strengths.

Interviews will take place remotely via Google Hangout video call. Successful applicants will join the department through our remote onboarding process.

Please note feedback will only be given if you attend an assessment or interview

Further Information

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email [email protected]

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

Please note that this role requires CTC clearance, which would normally need 3 years' UK residency in the past 3 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

The expectation within DCMS is that staff will normally remain in post for a minimum of 12 months for band C, 18 months for band B and 24 months for band A/AU and will not apply for DCMS roles on level transfer during that time.

DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the candidate information pack.

This role will be based in any one of DCMS's regional hubs. Hubs are currently in London and Manchester, with further regional hubs set to be established in the near future. More information is available in the candidate information pack.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DCMS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

To help VERCIDA find roles that are best suited to you at DCMS, we ask you to confidentially share information about yourself with us. Any data VERCIDA receive is securely stored and never shared with third parties.

‘Did you know that users who have filled in their profile fully are 42 times more likely to get matched with the right employer?’
Job Sector
Job Position
Product Manager
Estimated Salary
£47,073.00 - £58,207.00
London, UK Show on map
Post date
Closing date

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