Process Supervisor

Job description

Ready to find the right role for you?

Salary - £32,550 per annum plus Veolia Benefits

Hours - 40 hours per week, Monday to Friday

Location - 1 Station Road, Four Ashes, Wolverhampton, WV10 7DG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

The Customer Services team are the focal point for national Hazardous Waste operations, they ensure process compliance is maintained as well as excellent customer service. The team is constantly striving for continuous improvement and the Process Supervisor should cultivate an ideas culture in the team to help us improve.

What we can offer you

• 25 days of annual leave entitlement
• Access to our company/people's pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Ensure customer focus is maintained by mentoring and managing the available staff resource (9 direct reports)
• Ensure customer service expectations are delivered / exceeded
• Daily process management of Customer Services Team (peak flow management)
• Management and reporting of customer complaints / issues
• Assist in production of departmental KPI's
• Provide National Customer Services Manager with monthly performance reports and action plans for improvement based on individual performance
• Support departmental decision maker (National Customer Services Manager)
• To engage with all key stakeholders to ensure continuous improvement of service delivery (Disposal / Sales / Logistics)
• To maintain an excellent working knowledge of current reporting systems i.e.Salesforce
• Provide accurate monthly reporting by working with National Customer Services Manager on KPI's such as: Quotation Turnaround Time, Quotation Numbers, Conversion Rates etc.

What we're looking for

• Good working knowledge of Salesforce
• Excellent communicator to build relationships with staff and customers alike
• Previous working knowledge with KPI and target metrics is desirable
• Working knowledge of salesforce
• Previous knowledge of handling and managing customer complaints to a successful resolution status

Our promise to you

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.