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Job description

IT could be you
Virgin is well known for doing things better and we are constantly on the lookout for talented, imaginative and smart people to help deliver success. We are working hard to offer real alternative to banking as usual - a bank that aims to make everyone better off our customers, colleagues, company shareholders, corporate partners and the communities we serve.

IT Site support is a critical customer facing part of the IT function, providing support and guidance to colleague's over multiple sites when they have problems or during change implementations. We are looking for a new Analyst to provide on-site support to work alongside the existing team.

In this role, you'll be responsible for the following activities:
  • Provide excellent technical support and guidance for IT systems for colleagues at VM Stores, Lounge, Head office and main office sites
  • Efficiently and accurately provision all supported IT hardware and software
  • Represent the team, drive forward ways to improve the office working environment - strong team player
  • Apply exceptional customer service skill ensuring regular communication with internal colleagues and go the extra mile with every call, email or request handled
  • Provide on-site support for alternative Virgin money locations, be flexible with unsociable working hours and be willing to provide 24 hour support
  • Liaise/escalate with third parties and other support roots to analyse and troubleshoot outstanding issues
  • Provide excellent, one to one support for executive members and provide support for meetings on/off site
  • Provide a first class customer service experience within IT Service and set an example for all colleague's to follow
  • Excellent planning, prioritisation and organising skills, allowing you to deliver under pressure and in a changing environment

To be successful in the role you will need the following skills and experience, or the ability to develop this knowledge.
  • Experience of working within an IT support team, with a proven track record in colleague support roles
  • Sound understanding of Microsoft OS packages and Apple OS
  • Experience of PC configuration / Installation
  • Experience of implementation of applications in client/service environment
  • Knowledge of mobile telephony
  • Knowledge of Video conference solution
  • Experience of event management
  • Experience of the incident and problem management framework
  • Good knowledge of change management processes and a strong appreciation of IT industry standards
  • Possess excellent communication (both verbal and written)

  • Citrix
  • Service now experience
  • Jamf
  • Xen mobile

Sound good? Apply now
Our aim is to nurture a skilled, diverse and committed workforce where every individual regardless of background can share our purpose, reach their potential and be rewarded appropriately for their contribution to our success. We're also happy to talk flexible working with you.

Location: Chester

Salary: £25,500 - £37,500 + excellent benefits

Please be aware that all offers of employment are subject to pre-employment screening checks.

Job Sector
Strategy & Consultancy
Job Position
Business Analyst
Chester, UK Show on map
Post date
Closing date

Learn more about Virgin Money

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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