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Job description

Please note: we anticipate a high volume of applications for this opportunity, so the vacancy may close earlier than the stated date if sufficient applications are received. Early application is therefore advised.

The Department and role purpose

A key part of the Durham wider student experience strategy is ensuring all students have the opportunity to spend at least part of their time at university in residence in one of our colleges. We consider it of particular importance for new undergraduate first years to live, work, eat and socialise together as part of a community of learning. Most of our college residences have undergraduates from all years living alongside postgraduates and visiting university fellows.

The University is embarking on an ambitious programme of residential development over the next ten years. This will comprise an accelerated and comprehensive maintenance schedule alongside the building of four to six new colleges to ensure Durham can meet the aim of having at least 50% of its student population in University managed accommodation by 2027.

The Colleges are committed to delivering the highest possible standards of service and customer care, and the role of Housekeeping and Cleaning Assistant is a key post in ensuring this objective is maintained.

The purpose of the role is to deliver a range of cleaning/housekeeping services, including the cleaning and servicing of study bedrooms for students, guest accommodation, facilities, offices and common areas of the College used by students and commercial customers. The post holder will ensure agreed standards are maintained, with particular reference to student and customer comfort and satisfaction.

Core responsibilities:
  • Complete a defined set of tasks or procedures within a team to deliver a responsive service to stakeholders.
  • Maybe an indirect and/or direct stakeholder-facing service.
  • Follow instructions from a line manager or supervisor to identify what and how to deliver a limited set of tasks or processes.
  • As and when directed assist team members by stepping-in to provide support.
  • Learn the correct methods and tasks on the job.
  • Learn and adhere to general health, safety and security procedures within the service area covered by H&SAW guidelines, on the job.
  • Use a range of equipment, tools and resources, digital devices, software and applications where necessary.
  • Communicate with line manages, supervisors, team members, other staff, students and visitors in person or using electronic tools and applications.
  • Assist team members to deliver a frontline student, staff or visitor service.

Role responsibilities:
  • Learn how to deliver physical services to meet regulatory and statutory guidelines and protocols.
  • Keep physical internal and external environments, buildings and services in a safe and secure working order.
  • Use a range of equipment, tools and resources following certification and supervision to deliver services.
  • Assist team members with the security, safety, maintenance and upkeep of systems, buildings, equipment and facilities.
  • Ensure own work is completed in accordance with risk assessments specific to tasks and environments.
  • Where directed, wear and use protective equipment and clothing to carry out tasks.
  • Any other reasonable duties.

Specific Role requirements
  • The post-holder will be required to adopt and promote a flexible approach to working, and be willing to cover absences, when given reasonable notice.
  • The role will require an element of physical manual handling, which can include lifting and transporting equipment and deliveries.
  • The post holder will be required to attend all training and development, as required.
  • Place of work: across the Colleges Directorate
  • Contracts will be annualised (varying between 15 and 25 hours a week) and hours will vary to suit business needs. Weekend working will be needed. The normal working hours fall between 8.00 and 2.00 but there may be a requirement to work outside of these hours, advance notice will be given in line with the University rostering principles.

How to apply

We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit:
  • A CV
  • Covering Letter detailing how you meet the essential criteria

  • Please ensure that you submit all documentation listed above or your application will not be considered.

    At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force, including people with disabilities, women and black, Asian and minority ethnic communities.

    We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.
      Person specification - skills, knowledge, qualifications and experience required

      Essential Criteria:
      • Good oral and written communication skills.
      • Basic numeracy and literacy skills.
      • Evidence of personal development to maintain skills.
      • Ability to work alone but build positive working relationships and work as part of a team.
      • Ability to manage time in order to meet deadlines.
      • Ability to follow instructions, written or oral, accurately.
      • Good attention to detail.
      • Ability to deal effectively with staff and customers at all levels.

      Desirable Criteria:
      • Basic IT skills including use of Microsoft Office.
      • BICS or First Aid trained.
      • Previous housekeeping and/or cleaning experience.

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