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Job description

HMRC collects the tax that pays for our public services, and is central to the business of government. As a department we are undergoing huge transformational change which affects all of our staff and customers. We also have a vital role to play in delivering the right customs solution as we prepare to exit the EU.

HMRC Communications plays a critical role within the department, delivering campaigns and communications for our audiences, including our 66,000 staff, 45 million individual customers and 5 million business customers. No department touches more lives in the UK on a daily basis than HMRC from VAT to corporation tax, stamp duty to alcohol duty, Tax Credits to Tax-Free Childcare and Marriage Allowance to Help to Save.

We are a high-performing and well-respected communications function, and are in the process of transforming so that we can meet the future needs of the business to deliver high-impact and outcome-driven communications.

As part of our transformation, HMRC Communications has been piloting the GCS's new External Affairs Operating Model, leading to the establishment of the department's new External Affairs team in July. We are now looking for a new External Affairs Manager to support the team's work to deliver real results in our engagement at a critical time for the department.

External Affairs is tasked with:

  • Building and maintaining relationships with influential individuals and organisations
  • Devel...
  • Before you apply, we encourage you to learn more about HM Revenue & Customs

    Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

    • Developing awareness and understanding of government policies, and listening to stakeholder concerns
    • Coordinating high-level official engagement with key stakeholders
    • Encouraging best practice in stakeholder engagement across the department

      You'll be responsible for managing first class stakeholder engagement and external affairs advice to enhance and protect the reputation of the department with external stakeholders. This includes developing stakeholder handling and engagement strategies for HMRC's high profile policy areas and transformation programmes (audiences include business organisations, professional organisations, tax campaigning charities, parliamentarians and other government departments).

      You'll do this by supporting the Head and Deputy Head of External Affairs to ensure that corporate communications with stakeholders are proactive, planned, coordinated and evaluated to support delivery of HMRC objectives. You'll be working as part of a wider network of communications professionals across the department, and in close partnership with colleagues in press office, campaigns and strategic communications.

      The role provides an exciting opportunity to help influence the reputation of HMRC through effective communications with our stakeholders.

      ● Work with team members to refresh and deliver HMRC's corporate stakeholder relations strategy

      ● Support the Head and Deputy Head of External Affairs with engagement advice and work to support high-profile policy areas including EU Exit, customer compliance, tax design, and customer service

      ● Provide engagement advice and support to the Locations Programme team working on HMRC's transition from 170 offices to 13 Regional Centres

      ● Produce factual, informative and insightful briefing on Parliamentary debates and Select Committee hearings to support the Director of Communications, Chief Executive and other Executive Committee members

      ● Use digital tools to monitor stakeholder commentary, providing insight and evaluation to identify risks and support communications campaigns

      ● Deliver effective corporate communications using all appropriate channels, including external stakeholder events

      ● Work with colleagues across HMRC Communications to support the department's annual stakeholder research

      ● Be the centre of excellence for stakeholder management in HMRC through coaching and developing others

      Key interactions:
      ● Deputy Head of External Affairs
      ● Head of External Affairs
      ● HMRC Communications - all areas
      ● Communications Business Partners
      ● Parliamentary Scrutiny Team
      ● Permanent Secretaries Office
      ● Directors General, Directors and their teams
      ● OGD External Affairs teams

      Membership of the Government Communications Service (GCS) is expected on appointment.

      Person specification

      Relevant professional communications experience is essential.


      We'll assess you against these behaviours during the selection process:
      • Seeing the Big Picture
      • Making Effective Decisions
      • Communicating and Influencing
      • Working Together
      • Delivering at Pace



      Civil Service pension schemes may be available for successful candidates.


      If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

      Things you need to know


      Successful candidates must pass a disclosure and barring security check.

      Successful candidates must pass basic security checks .

      Nationality statement

      Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .

      If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

      Selection process details

      This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

      An interview following an initial sift of applications. Candidates selected for interview should be prepared to deliver a presentation as part of this process.

      When looking at the behaviours please consider your responses with the successful delivery of stakeholder engagement (leading on a project or contributing to it) in mind.

      An initial sift based on behaviour 1 may be held if a large number of applications are received.
      If your application progresses to a full sift, all behaviours will then be considered.

      Feedback will only be provided if you attend an interview or assessment.

      Nationality requirements

      Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

      Working for the Civil Service

      The Civil Service Code sets out the standards of behaviour expected of civil servants.

      We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

      The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

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