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Job description

Do the right thing for our customers, our company and your career.

Reporting directly to the VP - FX International Payments (FX IP) Operations and working within a global team, the Director - FX IP Operations will be responsible for the Service Delivery function supporting B2B payment and lending products in existing and new markets within EMEA and Americas regions. The incumbent will be responsible for ensuring efficient execution of all processes related to domestic and cross border electronic payments in addition to ensuring effective customer servicing including client account set up, account maintenance and related activities.

The incumbent will manage geographically dispersed teams where customer interaction and processing takes place, be responsible for customer satisfaction, retention and activation in line with GCP strategic growth plans The incumbent is also responsible for effective real-time client and transaction activity monitoring in accordance with compliance responsibilities, settlement risk and control procedures in order to ensure that American Express is fully protected.

The incumbent will be responsible for managing and developing a large team of payment and customer service professionals and maintaining the high level of Employee Engagement within the organisation. The successful candidate must be able to work under their own initiative and maintain focus in a fast paced environment. Whilst striving for work life balance the role will demand some flexibility due to the global nature of the Operations organization. It is essential that you are enthusiastic about what you do and proud of what you deliver to succeed in this role

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications


  • Proven track record of delivering results through a matrix and influencing without direct authority
  • Experience of working across markets, functions and business lines
  • Excellent relationship management skills - experience of managing relationships at all levels across a variety of internal cross functional departments and externally with suppliers and clients
  • Excellent leadership skills with proven ability to identify strengths and address development needs within the team
  • Strong Financial and analytical skills
  • Excellent Change Management and communication skills
  • Experience working in service delivery function supporting financial services products and clients is required
  • Experience working with foreign exchange, international and domestic payments products is preferred


Why American Express?
There's a difference between having a job and making a difference.

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

Learn more about American Express

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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