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Job description

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.

The role is to lead the UX strategy, execution and development for the Colt portfolio. This will include:
  • Define a common customer experience for each target segment
  • Agree and lead a cross-product UX/UI strategy
  • Champion a consistent automated service consumption strategy via APIs
  • Deliver the Go-to-Market basis for UX/UI launches
  • Manages a rapid release programme of software based development for customer UIs

Key Accountabilities

  • Collaborate with Development and operational teams to align UX process with their respective processes
  • Create mid-to-high fidelity prototypes based on high-level business, functional, and technical requirements
  • Use creative problem-solving to tackle complex business problems
  • Understand and specify evolving customer requirements to achieve a higher automation and integration in the consumption of connectivity and IT services.
  • Responsibility for the customer experience in one or more of the Colt customer segments, including direct enterprise, channel enterprise, wholesale and reseller.
  • Work with Product teams to support common approach and consistent UX
  • Communicate conceptual ideas and design effectively in a cross-functional product development team.
  • Collect and document requirements for UX development, participate in development process and keep it on track
  • Validate implementation to ensure design meets business needs
  • Lead amongst internal stakeholders (User forums, Product, Development, QA, etc.)
  • Iterate quickly and deliver results in an agile development environment
  • Work closely with the development teams to ensure correct design implementation

Required Skills and Experience

  • At least 4+ years of experience UX/UI design for business services - this role is not a development role per se but must have a strong technology knowledge to be able to define the evolution of the UX for different segments of customers.
  • Strong UI and visual skills, big picture UX and product design thinking, interaction design
  • Deep enough technical knowledge to effectively formulate requirements towards the developments teams, fundamental understanding of related programming languages (HTML, CSS, Java script), web design principles and tools
  • Strong interpersonal, verbal/written communication, networking, presentation and negotiation skills
  • Demonstrated experience in online interaction design or information architecture
  • Experience in designing enterprise or business-facing products preferred
  • Experience with UI Designing tools like Photoshop, Firework, Illustrator or Gimp, or prototyping software such as Adobe XD, Invision, Sketch, Axure RP
  • Knowledge of modern UI frameworks like AngularJs and ReactJs will be added advantage
  • Knowledge of Telecom products would be beneficial
  • Self-driven and autonomous
  • Ability to influence people outside of hierarchical control
  • Focus on delivery and getting things done

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring

Learn more about Colt

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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