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Job description

Please note this is a fixed term contract for up to 12 months.

This is a part time vacancy for 18.5 hours per week which includes every Saturday. Therefore, the pro rata salary is up to £9,469 per annum.

Do you enjoy working with people?

Enthusiastic about playing a key role in your local community?

A role model for excellent customer service?

The Customer Services Assistant role within the library service encompasses all this and more. Working at the heart of the community, you will enjoy daily interaction with a wide range of people and have the rewarding opportunity to make a real difference to their lives.
Knowledge, skills and experience
The ideal candidate will enjoy working with customers of all ages and backgrounds. This includes planning and delivering regular events and activities for children, adults, families and older people, both within the library setting and at other venues in the community. You will also need to be confident in building relationships with local stakeholders, partners and community groups to identify opportunities to work together.

Effective communication skills are a necessity together with good listening skills to ensure that you can deal with customer enquiries and queries appropriately.

You will be required to carry out a range of clerical tasks and library routines, so the ability to learn and to work quickly and accurately under pressure is essential. You will need to be able to adapt and respond to a complex, ever-changing environment, taking opportunities to improve the way things are done, whilst considering best value for money for the customer and the organisation.

Part of your role also includes being a key holder so you may be required at times to open or close the library, therefore being punctual and reliable is essential.

Library work is varied and can involve working on your own, as well as working with teams both locally and across the county, so you need the ability to motivate yourself for both types of work. This role will have a base location but involve working flexibly across the 4 libraries in Uttlesford (Saffron Walden, Dunmow, Stansted and Thaxted), so having access to a car would be desirable. It will also include a flexible shift pattern which will involve working every Saturday as well as some evenings until 6pm.

Above all, we are looking for people who genuinely enjoy operating in a customer-focused organisation.

For more information about Essex Libraries, please visit our website: https://libraries.essex.gov.uk

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://www.gov.uk/dbs-update-service

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/benefits

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you have any queries regarding this role, or require anything further, please contact Recruitment on 0333 013 5888
Industry
Government
Job Sector
Customer Service
Job Position
Customer Service Advisor
Estimated Salary
£18,938.00 - £18,938.00
Address
Dunmow, UK Show on map
Location
Chelmsford
Post date
Closing date

How would you fit?

Learn more about Essex County Council

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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