Manage in and outbound calls, customer emails, letters and general admin duties
Actively listen and retain information to support the customers enquiry
Obtain and accurately input relevant customer information into databases, including screening of pre-existing medical conditions
Deliver astonishing customer service while ensuring you adhere to FCA guidelines, business Treating Customers Fairly & conduct risk culture, Data Protection, Complaint and Departmental processes
Achieve Departmental service level agreements, annual role objectives and KPIs " achieving individual objectives relating to productivity, product knowledge and attendance
Support in delivering initiatives across Sales and Service, Assistance and Claims Departments, work closely with our other departments to achieve the overall objective of improved customer service
Demonstrate risk awareness, ownership and accountability by providing feedback to the Team Leader in an efficient manner
Demonstrate flexibility to support business, peers and internal changes to meet requirements
Undertake and pass all training provided, participate in self-development through coaching, mentoring, content specific training as well as self-feedback to Team Le...
Before you apply, we encourage you to learn more about AIG
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.
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Undertake and pass all training provided, participate in self-development through coaching, mentoring, content specific training as well as self-feedback to Team Leaders on progress
Knowledge & Skills:
Experience of working in a customer service environment, call centre or office, and preferably within travel and/or insurance would be ideal, but more importantly are the skills and strengths to enable you to excel within our team.
Ability to work in line with compliance rules and regulations and display core values and behaviours
Effective communication skills with customers and colleagues alike
A keen eye for detail and the ability to retain information
Strong organisational skills and effective time management
Efficiently able to navigate a number of computer programmes to multi-task and change direction/focus quickly
Excellent problem solving skills and able to use initiative
Energy and drive with a passion for delivering excellent customer service
Ability to excel independently and/or as a team
Ability to remain focused and keep up with fast paced environment
Adaptability and handle changing environments with ease
Able to self-reflect/analyse, actively seek feedback to identify strengths and personal development areas
Why Work for us?
American International Group, Inc. " also known as AIG " is an American multinational insurance corporation with more than 88million customers in 130 countries. AIG companies employ over 64,000 people in 90 countries.
Comprehensive In house training
Opportunities for progression
25 days holidays plus bank holiday entitlement
AIG retirement Savings Plan
Income Protection Plan
Cycle to work scheme
A scenic, unique and accessible location
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.