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Job description

Customer Experience Leader Sheffield

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

Join us as a Customer Experience Leader in our contact centre and you'll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you'll only find at Sky.

What you'll do:
37.5 hours per week Flexible across Monday - Sunday, 5 out of 7 days between the hours of 07:00am and 23:00pm
- Engage, motivate and inspire your team to give their best.
- Provide guidance and support whenever needed.
- Help your team to have the best conversations with customers.
- Put the customer service at the heart of everything you do.
- Take pride in seeing them flourish.

What you'll bring:
- Demonstrate a proven ability to motivate, empower, coach and develop people.
- Track record of leading large teams in a contact centre environment or similar.
- Enjoy a sense of ownership.
- Be comfortable in working to and delivering on your own KPI's.

Cv's aren't everything. We're more focused on who you are and the potential you'll bring to Sky.
We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by emailing: csgrecruitment@sky.uk

The Benefits:
There's a reason people can't stop talking about №LifeAtSky. Our great range of benefits really are something special, here are just a few:
- Free Sky Q, for the TV you love all in one place
- Discounted Mobile and broadband
- Bonus incentives
- We offer a whole range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare and discounts to over 800 retailers to name a few.
A range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Where you'll work:
Sky, Sheffield Service Contact Centre, Ventana House, Concourse Way, Sheffield S1 2BJ

Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search №LifeAtSky on social media. A job you love to talk about.

Just so you know:
if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Sector
Customer Service
Job Position
Customer Service Advisor
Sheffield, UK Show on map
Post date
Closing date

How would you fit?

Learn more about Sky

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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