Customer Experience Advisor - National Accounts

Job description

Ready to find the right role for you?

Salary: £23,500 per annum plus Veolia benefits listed below

Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm)

6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home working available post probation.

Location: Office based Warrington

Type: 12 month Fixed Term Contract

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you
• can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

• Responding to customer enquiries in a professional and timely manner using various channels.
• Positively impact our overall customer satisfaction scores and encourage retention.
• Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
• Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
• Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
• Adhere to GDPR legislation with regard to the processing of personal and confidential information.

What are we looking for?

• A commitment to providing an excellent customer service experience.
• GCSE in Maths and English C+ or equivalent.
• Excellent communication and interpersonal skills.
• Good negotiating and influencing skills.
• Good attention to detail and the ability to multitask.
• Proven ability to work under pressure.
• Able to work as part of a team.
• Working knowledge of Google Office Applications and willingness to learn new systems.
• Good planning and organisational skills.
• Business and commercial awareness.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.