Coordinator - 9-Month Fixed Term Contract

Job description

The vacancy

Are you passionate about delivering excellent customer service and ensuring homes are safe, secure, and warm? Join our team as a Coordinator at Bromford, a certified Great Place to Work organisation, and play a crucial role in providing outstanding repair services to our customers.

In this rewarding position, you'll be at the forefront of our efforts to create a seamless customer journey. Your primary responsibility will be to coordinate a caseload of customer repairs, leveraging your excellent organisation and attention to detail.

As a Coordinator, you'll have the opportunity to foster collaboration and promote cross-team working. Your ability to build excellent working relationships will be instrumental in delivering an exceptional customer experience that we can all be proud of.

Central to your success will be your proficiency in using operational and data management systems, including our in-house systems. Strong IT skills and data analysis capabilities are essential for maintaining accurate and comprehensive records, enabling informed decision-making.

Embracing a customer-centric mindset, you'll strive to achieve high levels of customer resolution, always seeking to improve our services through shared best practices and continuous learning. Your effective communication skills and embodiment of our company values will make you an outstanding ambassador for our brand, building trust and respect with colleagues and customers alike.

To thrive in this role, you'll need:

• Proven experience working in a technical capacity within the repairs and maintenance service
• Experience of working with damp, mould, and condensation repairs
• A flexible working attitude with time, travel and demonstrated reliability
• Strong IT skills and data analysis.

While no formal qualifications are required, your practical and technical knowledge in these areas will be invaluable.

Join us and be part of a team that truly makes a difference in people's lives. Contribute to providing homes that our customers can be proud of, homes that work for them and their families, and homes that are a springboard for their aspirations.

Don't miss this opportunity and apply before Monday 6 May 2024 to help shape exceptional customer experiences in our team.

About us

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on 'UK's Best Workplaces for Wellbeing' list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.