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Job description

In this role you will deliver a high-quality Claims Handling Service to all clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Ideally, we are seeking someone with a public / employer liability background. However, we may also consider applicants with experience in technical motor / injury claims and looking to take the next step in their career.

The Role
  • Monitoring and Influencing of key client outcomes relating to claims agreement and settlement
  • Handling various types of claims (including Public Liability & Employers Liability) from cradle to grave on a delegated basis from both clients and insurers
  • Understanding and adhering to the processes and deadlines provided under the MOJ & CPR processes
  • Responsible for process driven and transactional claims servicing within timeframes set out in KPI's
  • Log and report accurate claims information
  • Ensure sufficient detail/documentation to validate policy coverage
  • Act in the best interests of the client/integrity of the market
  • Identify key areas in the claims process where risk is identified and take mitigating actions to limit exposure to E & O
  • Be a specialist/SME in your area and an escalation point for others
  • Ensure proactive engagement with Advocates/Loss Management Executives to maintain connectivity with advocacy and ensure swift client service
  • Attend Client meetings with the Advocates/Loss Management Executives to represent the department

The Requirements
  • Insurance claims experience - ideally public / employer liability background. However, we may also consider applicants with experience in technical motor / injury claims and looking to take the next step in their career.
  • Preferably ACII qualified or working towards the ACII qualification
  • Preferably educated to A level standard or relevant industry experience
  • Excellent communication skills
  • Very good organisation and prioritisation skills
  • Experience in Process Management
  • Experience in Query Management
  • Good understanding of Compliance Management
  • intersections between talent, assets and ideas - the dynamic formula that drives business performance.

Equal opportunity employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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