Asset & Configuration Analyst

Job description

The Scottish Qualifications Authority is Scotland's national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.

SQA is recruiting for an Asset and Configuration Analyst. This is a role within the Service Performance Management function. The role sits in the Business Systems Service Delivery team who are responsible for managing the services Business Systems deliver to our internal and external SQA customers.

The Asset and Configuration Analyst will be responsible for ensuring all Configuration data and information relating to SQA infrastructure and supported services are captured, documented & maintained accurately.

The analyst will initially be focussed on maintaining and building on the current CMDB (Configuration Management Database), service mapping, reviewing asset and configuration polices/processes, and carry out a full end to end review of Service Asset and Configuration data for all SQA supported services. Thereafter the analyst will be responsible for loading Asset and CI (Configuration Items) data into the CMDB, managing the ongoing integrity of the CMDB and its CI's and promote/develop the Service Asset and Configuration Management process and policy.

The following experience or skills are required;

• Good communication and customer service skills

• Service Management/Configuration Management tooling
• Experience in Asset management with multiple services and a high volume of change (internal & Cloud platforms)
• Assist in development of reporting and audit methods
• Maintain accurate configuration information on the historical, planned and current state of services and other CIs.
• Support service and performance management processes by providing accurate configuration information to allow Major Incident, Problem Management and support colleagues to make informed decisions
• Own, develop and promote Service Asset & Configuration Management processes.
• Ability to communicate and build relationships with stakeholders at all levels

Applicants, as a minimum, should be educated to SCQF level 8 or ideally of an ITIL nature (ITIL foundation 3 as a minimum). Previous experience in a role involving Service Asset and Configuration Management would be desirable.

SQA offer a fantastic benefits package in return for your talent whilst also offering hybrid working as default. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. Find out more here: SQA Benefits

If you think you've got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.

SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose.
Tha Plana Gàidhlig aig SQA agus tha sinn dealasach a thaobh nan amasan sa Phlana Cànain Nàiseanta Ghàidhlig.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post