Based in the London Fenchurch Street office you will be processing client related policy administration changes, scheme refreshes and associated premium adjustments within service levels, delivering excellent quality to achieve market leading service.
Accurate scheme setup and general administration to contract
Assisting clients with online data processing queries
Preparing data and issuing client invoices
Resolving client queries with agreed turn-around times
Manage scheme set up for new business won
Issue policy documentation and notification of payment collections
Analyse and process client data to ensure timely issue of invoices with accurate calculation of premium due for collection
Process scheme changes as received to update scheme records ensuring that the invoicing is correct
Build and manage relationships internally with other functions and externally with Advisers and Clients providing advice and support for the smooth running of schemes
Assist with user acceptance testing of systems changes and new functionality to ensure that they are fit for purpose and raise any identified defects, for investigation
Manage the client service team inbox responding to queries and requests from clients
Skills and Expertise
High degree of curiosity and flexibility and willingness to learn new skills
Highly numerate with advanced Excel skills
Previous experience in manipulating large data sets in Excel
Good written and telephone communication skills
Group Risk experience or experience working in related fields
Experience working in a customer services role
Self-starting and works effectively as part of a team
Keen to develop business knowledge demonstrated by pursuing ACII studies
Strong administration skills
High degree of organisation and flexibility
Numerical aptitude and attention to detail
Setting priorities, agreeing and meeting deadlines and managing clients' expectations
Takes personal responsibility for results
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.