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Job description

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Life Limited

Job Highlights

Reporting to: Client Service Unit Leader

Based in the London Fenchurch Street office you will be processing client related policy administration changes, scheme refreshes and associated premium adjustments within service levels, delivering excellent quality to achieve market leading service.

Key Responsibilities
  • Accurate scheme setup and general administration to contract
  • Assisting clients with online data processing queries
  • Preparing data and issuing client invoices
  • Resolving client queries with agreed turn-around times
  • Manage scheme set up for new business won
  • Issue policy documentation and notification of payment collections
  • Analyse and process client data to ensure timely issue of invoices with accurate calculation of premium due for collection
  • Process scheme changes as received to update scheme records ensuring that the invoicing is correct
  • Build and manage relationships internally with other functions and externally with Advisers and Clients providing advice and support for the smooth running of schemes
  • Assist with user acceptance testing of systems changes and new functionality to ensure that they are fit for purpose and raise any identified defects, for investigation
  • Manage the client service team inbox responding to queries and requests from clients

Skills and Expertise

  • High degree of curiosity and flexibility and willingness to learn new skills
  • Highly numerate with advanced Excel skills
  • Previous experience in manipulating large data sets in Excel
  • Good written and telephone communication skills

  • Group Risk experience or experience working in related fields
  • Experience working in a customer services role

Personal Attributes
  • Self-starting and works effectively as part of a team
  • Keen to develop business knowledge demonstrated by pursuing ACII studies
  • Strong administration skills
  • High degree of organisation and flexibility
  • Numerical aptitude and attention to detail
  • Setting priorities, agreeing and meeting deadlines and managing clients' expectations
  • Takes personal responsibility for results

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Job Sector
Customer Service
Job Position
Customer Service Advisor
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about AIG

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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