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Job description



The Role

To process invoices in-line with client and insurer protocols, which will be later used to process payments to clients and healthcare providers.

Resolve payment queries from both members and providers via telephone.

Query and retrieve data from internal accounting package.

Key elements of this role include:

  • Accurately select data on Optical Character Recognition program from invoices scanned.
  • Process invoices in-line with client and insurer protocols
  • Scan and mail out excess letters and shortfall letters.
  • Issue remittance advices
  • Query and retrieve data from internal accounting package
  • Resolve payment queries from both members and providers via telephone
  • Liaise with other team members and payments team to resolve queries
  • To accurately maintain a provider database.
  • To note any changes on the system.
  • Undertake other tasks as requested by Team leader and Administration Manager to ensure the smooth running of the office.


The Requirements

  • Administration experience.
  • Knowledge of Microsoft Office and database systems.
  • Must be numerate, accurate and have the ability to work with minimum supervision within strict timescales.
  • Purchase Ledger experience
  • Good Telephone Manner
  • Excellent interpersonal skills. You will be liaising with clients and insurers.
  • Be an enthusiastic team worker.



Equal Opportunity Employer



Learn more about Willis Towers Watson

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