Representative, Client Processing

Job description

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Senior Analyst, Client Service to join our Corporate Trust team. This role is located in Dublin Ireland - HYBRID.

In this role, you'll make an impact in the following ways:

• Completion of Daily/weekly & monthly operational and regulatory activities & tasks as per procedures and checklists.


• Ensure client trade instructions are received and processed with the Underlying Fund Administrators within the agreed deadlines.


• Review confirmations and cash statements to ensure trades have been sent and perform callbacks to underlying Administrators in line with agreed deadlines.


• Be pro-active in chasing/receiving trade contract notes and ensure they are checked to the original client instruction - any differences should be highlighted to line management and investigated immediately.


• Ensure BNYM FOP systems are updated timely, accurately and efficiently.


• Update corporate actions/proxy voting logs and prepare notices to clients in line with internal deadlines.


• Ensure Reporting Deliverables are successfully achieved daily.


• Achieve and exceed key performance indicators (KPIs).


• Ensure The Bank of New York Mellon procedures are adhered to at all times.


• Ensure all filing and checklists are completed in a manner suitable for future review by line management and by auditors.


• Suggest efficiencies and improvements to current procedures.


• Take responsibility for personal development and seek challenges within your role.


• Be an active team player assisting and providing cover for other team members.


• Handles Complex queries and escalations. Responds to clients and works to resolve in a timely manner. Includes Mailbox management and collaboration with team members and management.


• Production of MI, KRIs, KPIs and detailed reports analysis


• Assists in Cross training and production of training plans


• Assist with the team to deliver efficiencies and business process improvements. Work collaboratively and on a timely basis with managers to review operational controls, conduct root-cause analysis and implement remediation activities.


• Co-ordinate and deal with audit requests


• Act as lead/SME on project execution


• Review and check work of other FOP team members.


• When appropriate be involved in new business take-on.

To be successful in this role, we're seeking the following:

• Fund Order Processing operations or related/relevant experience


• Advanced knowledge of Excel and other Microsoft office products


• Used to working in a controlled deadline driven environment, highly numerate and with good analytical skills. Strong attention to detail is essential.


• Ability to carry out tasks accurately and manage workloads within tight deadlines


• Excellent organisational, interpersonal & communication and collaborative skills


• Ability to manage Client relationships and communicate effectively internally and externally


• Proven experience working in a financial services regulated environment


• Sound knowledge of funsd industry, trade settlement, fund of hedge Funds

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion


• Bloomberg's Gender Equality Index (GEI)


• Human Rights Campaign Foundation, 100% score Corporate Equality Index


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score


• 100 Best Workplaces for Innovators, Fast Company


• CDP's Climate Change 'A List'

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.