Vice President, Client Processing Manager II

Job description

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

In this role, you'll make an impact in the following ways:

The Team Manager II - Investor Services at this level is generally responsible for the day to day management of a team with more significant business import which provide investor services (transfer agency) to a set of hedge fund clients. This includes responsibility for ensuring that prospective investors meet eligibility and compliance guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions. This function is also responsible for reconciling trade information received with the clients expected transactions and monies received from investors. Additional responsibilities include written and oral correspondence with the fund and investors regarding, transactions, performance and statement reporting. Representatives are also a resource for Client and Investor inquiries regarding their transactions and documentation outside of the trade processing cycle.

The incumbent will be a leader and motivator and should promote excellent client service standards, a customer focused ethos and advocate "best practice" at all times within the group. Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function.

The nature and number of client relationships as well as the number of assigned personnel may change due to organisational growth.

The position requires knowledge of the alternatives industry it's business and service needs of industry participants, and an understanding of the global service delivery models with specific reference to hedge fund investor services (transfer agency). Understanding of the regulatory framework for the alternatives business is critical. Familiarity with all fund prospectuses for each fund within group is necessary.

Manage, coach and develop team members, ensuring all staff are performing in line with competency standards and development potential is being identified and promoted. Set the development schedule to ensure that AIS is keeping pace with market developments and competitor product service offerings. Employ various innovative strategies to support client service and service delivery for Investor Services. Take a leadership role in identifying and resolving client service and service delivery issues for clients, Senior Leadership team members and Relationship Managers.

Support the retention and growth of existing revenue streams and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company's core values. Must have ability to always conduct his/herself with integrity and a desire for excellence with a clear sense of personal responsibility. Need to demonstrate that they can treat all colleagues, internal & external, with respect & to proactively create an environment of teamwork. Must have excellent judgement. Direct client contact and nature of work impacts revenue retention and growth, and poor performance can result in significant expense.

The role involves supporting the retention and growth of existing revenue streams and providing excellent customer service through proactive problem resolution.

Requirements: College degree (preferred), 8+ years of experience in financial services, including 4+ years in Investor/Transfer Agency Services and 2+ years in Alternative Investment Services with hedge fund clients. Experience as a successful manager of managers is preferred.'

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion


• Bloomberg's Gender Equality Index (GEI)


• Human Rights Campaign Foundation, 100% score Corporate Equality Index


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score


• 100 Best Workplaces for Innovators, Fast Company


• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.