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Age Inclusivity at Boots

This image shows a customer interaction inside a brightly lit retail store, likely a beauty counter or pharmacy section: People & Interaction: On the right, a smiling woman with short silver-grey hair wears a black jacket featuring a Boots logo badge on the chest and an oval name tag. She is wearing a headset and holding up a tube of cosmetic product (a CC+ cream) to present to a customer. On the left, viewed from behind, is a customer with straight blonde hair, listening attentively as the staff member demonstrates the product. Setting & Details: The environment appears to be a modern retail space, with bright vanity lighting on a mirror visible behind the customer's shoulder and softly blurred store aisles and displays in the background. The store staff member wears a necklace, a black wristwatch, and a black strap slung across her chest.

At Boots, caring for the health and wellbeing of our communities starts with caring for our team members, and we know that skill, wisdom, and passion do not have an expiry date.

With over a quarter of our workforce aged 50 and above, mature colleagues are not just part of our team; they are central to everything we do. As a proud 55/Redefined Accredited Employer, we actively champion age diversity, offering equal career progression, flexible working opportunities, and fair hiring practices that celebrate the invaluable perspective experience brings to our business.

We also recognise that staying at your best means having the right support through every life stage. As the UK's first health and beauty retailer to earn the independent Menopause Friendly Accreditation, we empower open conversations about health, offer practical workplace adjustments, and directly cover the prescription costs of Hormone Replacement Therapy (HRT) for all team members.

Alongside this, our active Business Resource Groups, such as Women of The Boots Group, Parents & Carers, and the disAbility Alliance, ensure that anyone balancing personal health or caring responsibilities has a built-in network of guidance, advocacy, and peer support.

Supporting Age Inclusivity at Boots