Customer Support Engineer

Job description

Lieu : Herstal, Belgium

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Thales Belgium SA, Belgium competence center of Thales, is a company located on 2 sites, one in Tubize (near Brussels) and the other one in Herstal (near Liège). Thales Belgium, which employs more than 280 collaborators, is specialized in the design, development and supply of critical information systems for customers in the sectors of Defense, Security (including Cyber) and Aerospace.

Mission:

As Customer Support Engineer, you will be a member of the Customer Support & Service of Thales Belgium for Herstal site dealing with weapon systems and ammunition. You will serve both internal and external customers. On one hand, You will be responsible of leading after sales projects and ensure its operational monitoring. On the other hand, you will deal with the implementation and realization of various customer support requests like training, technical assistance, investigations, repairs and firing campaigns.

Main Responsibilities:

As Customer Support Engineer, your main responsibilities will be:

• Customer support & after sales coordination
  • Manage the complete service delivery processes from the Customer needs qualification to the project realisation.
  • Make the interface between the customer and the internal stakeholder required to deliver services (Engineering, production, quality, logistics).
  • Interact daily with our customer to receive and answer to their requests, to make sure that our equipment and solution are well deployed and used.
  • In addition to customer requests, be able to detect new opportunities and propose related technical solutions and commercial offers.
  • Be in Support of the Bid&Project Managers to address Customer Support and After-sales topics.

• Services operational provision
  • To support our internal and external customers by providing technical assistance and expertise.
  • To provide training courses to our customers worldwide.
  • To coordinate various stakeholders during firing campaigns abroad for Program and After Sales services.

Profile:

What makes you the perfect Customer Support Engineer?

• You are graduated in Electro-mechanical engineering; a double cursus Engineering/Management is an asset.
• You are hand-on, flexible, pragmatic and customer oriented
• You have knowledge in pyrotechnical products or you are eager to learn more about them
• You are comfortable with technical environment and are eager to practice.
• You are autonomous and rigorous
• You are able to work inside matrix teams and you are a real team-player;
• You speak both French and English (German is an asset)
• You are willing to travel abroad (on a frequent basis around the world)

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Interested?
Apply now! Click on the button below to upload your profile and show your interest.

Diversity Statement
We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, remote working, or the ability to flex your start and finish times.