Digital Market Manager, Product Management

Job description

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Digital Market Manager to join our Treasury Services Senior Specialist, Product Management team. This role is located in New York, NY or Pittsburgh, PA

The Treasury Service business offers a suite of Digital Channel Solutions for clients to integrate them within their process and TMS / ERP / Treasury Workstation systems via API, Online Banking and Host to Host File Connection Services.

As part of a broader Digital and Commercialization Product Management Team, the Digital Market Manager for AMERICAS will be the key contact for the Treasury Services Sales & Relationship Management organization and responsible to increase adoption of the Digital Channel solutions.

The ideal candidate would have technical knowledge and experience in APIs, Online Banking and File connection Services, Cross Border Payments, ISO20022, Cash Management services & is well connected within the payment industry.

In this role, you'll make an impact in the following ways:

• Support Sales and Relationship Management, RFP teams and Core Product Managers through the commercialization and solutioning process.


• Interact with clients to better understand their needs and identify opportunities to further improve and enhance existing solutions


• Gather client feedback and competitive market intel to provide input and play an active role in advocating for new and enhancements to product capabilities.


• Act like an owner and provide product support while working closely with Implementation and regional Digital Channel Support teams to implement the right support model for new and existing products.


• Support Client Service and Implementations team to address and resolve client issues, ensuring downstream process and systems issues are identified and addressed.


• As the Digital Market Manager, take a lead role in instituting best practices in delivering better service and operational support for the Digital Channels Solutions that truly delivers a digital experience for clients.


• Collaborate with Global Digital Markets Team and Cross product teams to define, document, build and support the end-to-end solution with a keen eye to Client Experience and Design.


• Develop & contribute to product collateral materials to support go-to market strategies.


• Review and approve pricing requests for regional channel services. Develop meaningful sales campaigns for channel solutions.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.


• 7-10 years of total work experience preferred.


• Experience in Digital Channels Product Management & client management preferred.


• Understanding of the Treasury Services, Payments and Cash management landscape and trends, knowledge of ISO20022, SWIFT, payment rails Wires, ACH, Instant payments, etc.


• Experience in agile product development and digital banking


• Familiarity with understanding the full end to end integration experience for the end user and possessing knowledge of the API design principles


• Familiar and comfortable with how to demo an API-first product by being able to make API request, (JSON) and know how to play around in a developer sandbox


• Highly collaborative focused on outcomes and client centric


• As global firm, bi-lingual capabilities (preferable Spanish) are helpful as is an understanding of local/cultural nuances important for client trust

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion


• Bloomberg's Gender Equality Index (GEI)


• Human Rights Campaign Foundation, 100% score Corporate Equality Index


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score


• 100 Best Workplaces for Innovators, Fast Company


• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $79,000 and $147,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.