Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.
Voice SME - Data Quality
S2 - Data Office
As part of the strategic Data office setup, Data quality management, improvements, automation and innovations will play a pivotal role in improving the overall data quality thus servicing the data office demands, Colt business units' requirements and aligning IT strategy to overall business goals.
Considering the challenges we are facing in the voice area, the Data Office is looking for an individual with passion and proven experience in Data quality management with sound Voice expertise. The successful candidate will be responsible to architect, design and lead implementation of our Data Quality improvement initiatives, migrations, automations, governance framework implementation and be able to lead and guide to the entire DQM teams technical solutions in this space within the Voice area.
In this role you will work closely with stakeholders, cross functional teams, Data architects/ scientists, program managers and Data Office team members. You will help implement/drive the Data office data quality projects, data related architectural initiatives and other projects activities within data management.
Lead the implementation of Data Quality automations, improvement initiatives, migrations, and Data Quality governance initiatives
Carry out regular review of switch engineering landscape to maintain up-to-date switch config models
Be able to provide innovative technical analysis to highlight data quality issues within voice domain using state-of-the-art technologies, ideas and automation initiatives
Work with Voice engineering teams to obtain insights to current trends and technology transformation and their impact on data quality
Work with enterprise architects to identify the gaps in architecture, processes, IT systems to refine or define models and provide solution to mitigate them
Engage in scope discussions, solutions discussions with the key stakeholders including Service Delivery teams involved in terms of issues arising from voice data inconsistencies
Ensure data integrity and security for all solutions delivered
Perform/Manage IT and business Impact assessments and contribute to the high level design documentation
Ensure all governance and controls are adhered to by working across functions and departments to understand the data flow and seek inputs to arrive at a common solution collaboratively
Provide regular communications and reporting against all demands.
Drive continuous improvements to enhance operational efficiencies.
Accountable for day to day management tracking of budgets based on source budget tolerances for the DQM team
Lead the DQM team in terms of new skills building, training and hiring requirements.
Other accountabilities (optional)
Ensure adherence to enterprise data architecture standards, principles, best practices and agreed governance models to manage the data
Responsible for identifying and delivering automations, reusable patterns with state of art technologies viz. AI/ML based technologies where possible
Ensure adherence to ITIL and Colt's Data standards and policies.
Lead and mentor the support teams in technical areas for solutions.
Pro-actively share the Data Quality reports, status updates and devise stakeholders specific reporting mechanism in terms of Data quality initiatives, structures and progress reports.
Manage Service Requests, to ensure timely responses .
Provide feedbacks to the larger Data office, IT, ITA community with innovative ideas to improve data quality and governance
Key performance indicators (financial and non-financial)
Improve Data Quality across voice domains, business processes and geographies
Deploy automations for repeatable data quality improvement tasks and focus on permanent strategic solutions/fixes to improve operational efficiencies
Drive Data migration initiatives using state-of-art technology toolset
Adhere and impose the Data Governance standards, principles, best practises as defined by the Data architects governance board
Explore innovations in the data quality management domain with use of latest state-of-the-art technologies
Relationships and key contacts
Various business functions across Colt : Sales, marketing, Legal, HR, Network engineering, service delivery, assurance, billing operations, Customer services, IT Support, IT development, Program and process, IT architecture etc. and other data office teams
Role specific requirements
Skills & Experience
Experience in OSS/BSS technologies with emphasis on the data structures and specifications for Voice products.
Proven capability in evaluating data requirements for pan-European Voice products and its lifecycle
In depth knowledge in interpreting raw Voice data from switch configurations within pan-European geographies
Sound knowledge of Data Quality management, data migration, data quality grading and governance is must.
Ability to translate numbers and observations into business insights and actionable deliverables.
In-depth knowledge of development in some of the widely used technologies - PL/SQL, Shell Scripting, Unix, Linux operating systems, Oracle RDBMS and dash-boarding
Develop skills in Python scripting.
Exposure to RPA tools, AI/ML based technologies, Cloud technologies and deployments from Data management perspective will be added advantage.
Motivate, monitor and mentor team members to produce quality solutions
Managing end-to-end project lifecycle including requirement gathering, analysis, development, deployment, testing and go live.
Should have experience in managing data privacy and in general securing data
Clear understanding Europe-wide Telecom regulatory data specifications
Knowledge of warehouse and business intelligence is desirable.
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