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Job description

Position: Visiting Officer

Job Type: Full Time, Permanent 

Hours: 37.5 hours, Flexible Shift Pattern - 16 hours to be done between 4pm-9pm Monday-Friday or anytime at weekend.

Salary: £21,840 basic salary plus commission (annual average is £5,856 but earning potential is uncapped)

Business mileage allowance: 45p (paid from and to home address)

Benefits: include 23 days holiday, pension, share save scheme, dental plan, discounted insurance 

Location: Plymouth, PL Postcodes

Job title:
Visiting Officer

Job Description:

We are looking for a confident person who is firm but fair, treating all customers with empathy and understanding. You will be able to deal assertively with conflict and have the ability to quickly build a rapport using your negotiation, persuasion and influencing skills. You will have excellent customer service skills and be very results driven. If you enjoy working outdoors and are looking for a role that offers job security and gives you a level of flexible working then this could be the perfect job for you.

In this role you will be visiting addresses that don't have a valid TV Licence. You will explain the legislation, help the customer understand our payment options and where necessary conduct an interview under caution. 

Core Responsibilities: 
  • Conduct door to door visits to properties where no TV licence is registered
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps
  • Accurately record visit details and complete daily timesheets via the handheld device
  • Explain and sell the benefits of all licence payment schemes
  • Take and accurately record payment details
  • Attend court when required to give evidence in prosecution cases
  • Carry out work and attend meetings as directed by the Visiting Manager
  • Maintain an effective deterrent against evasion of the TV licence
  • Maximise sales for the BBC
  • Enforce prosecution proceedings by taking Records of Interview under caution
  • Update and improve the TV licensing database

 Successful applicants are subject to passing a Standard DBS Check & Financial Probity Check

Background experience within the following is an advantage:

  • Sales and/or customer service
  • Military (Air Force, Army, Navy)
  • HMP (Prison Officer, Prison Custody Officer)
  • Housing Officer, Immigration Officer, Rent Arrears Officer
  • Security, Door security, close protection, maritime security
  • Debt Collection, Debt Management

Please note you must have a full driving licence and use your own car for this role.

Applicants postcodes will be taken in account when shortlisting in order to meet our requirements. If your application is unsuccessful, it may be because your postcode does not meet our requirements. We encourage you to reapply for our other Enforcement Officer positions within your area.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

United Kingdom

Time Type:
Full time

Contract Type:
Job Sector
Customer Service
Job Position
Customer Service Officer
Plymouth, UK Show on map
Post date
Closing date

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