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Job description

Position: Enforcement Officer
Job Type: Full Time, Permanent 
Hours: 37.5 hours, Flexible Shift Pattern - 16 hours to be done between 4pm-9pm Monday-Friday or anytime at weekend.
Salary: £21,216 basic salary plus commission (annual average is £5,856 but earning potential is uncapped)
Business mileage allowance: 45p (paid from and to home address)
Benefits: include 23 days holiday, pension, share save scheme, dental plan, discounted insurance 

Job title:
Visiting Officer

Job Description:

In this role you will be visiting addresses that don't have a valid TV Licence. You will explain the legislation, help the customer understand our payment options and where necessary conduct an interview under caution.  


Core Responsibilities:  


•          Conduct door to door visits to properties where no TV licence is registered 

•          Accurately record visit details and complete daily timesheets via the handheld device 

•          Explain and sell the benefits of all licence payment schemes 

•          Take and accurately record payment details 

•          Attend court when required to give evidence in prosecution cases 

•          Carry out work and attend meetings as directed by the Visiting Manager 

•          Maintain an effective deterrent against evasion of the TV licence 

•          Maximise sales for the BBC 

•          Enforce prosecution proceedings by taking Records of Interview under caution 

•          Update and improve the TV licensing database 


About You: 


We are looking for a confident person who is firm but fair, treating all customers with empathy and understanding. You will be able to deal assertively with conflict and have the ability to quickly build a rapport using your negotiation, persuasion and influencing skills. You will have excellent customer service skills and be very results driven. If you enjoy working outdoors and are looking for a role that offers job security and gives you a level of flexible working then this could be the perfect job for you. 


Successful applicants are subject to passing a Standard DBS Check & Financial Probity Check 


Time Type:
Full time

Contract Type:
Job Sector
Job Position
Belfast, UK Show on map
Northern Ireland
Post date
Closing date

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