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Job description

#LI-CM1
Who are Experian? You've probably heard of us.

We unlock the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximise every opportunity. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.

Still with me? If we sound like the type of organisation you might like to work for, we are currently looking for a Vendor Manager to join our team based in Nottingham.

The purpose of the Vendor Manager role is to serve as the primary interface for Solutions vendor relationships; strengthening the strategic relationships and ensuring strategic alignment.

The Vendor Manager is responsible for ensuring service levels are consistently achieved and that continuous improvements and innovation are delivered by Solutions vendors, creating a competent vendor eco system capable of supporting Experian's growth ambitions.

Essential Duties & Responsibilities



  • Lead and pro-actively manage multiple selected third party vendors who provide critical resource that support the services delivered to internal and external customers
  • Jointly deliver a strategic road map for Vendor Management and relevant vendor partnerships, to deliver cost savings and added value to Solutions
  • Establish regular governance meetings with vendors in line with the defined governance framework
  • Focus on building relationships with vendors, to drive partnership. Engage key stakeholders in vendor relationships and act as the point of escalation where necessary
  • Manage and report on vendor performance to SLA's and quality of service, drawing out themes/trends and identifying opportunities for improvements
  • Facilitate the operational ramp up/ramp down of vendor resources, applying lean processes to deliver acceptable lead times
  • Drive continuous improvement & innovation with vendors, tracking benefits realisation
  • Manage and track vendor spend, investments and volume rebates
  • Raising purchase orders and providing invoice approvals for vendor spend
  • Identify opportunities to reduce vendor spend and increase vendor quality and efficiency
  • Regularly evaluate and assess vendor relationships and contracts, based on ongoing needs, to ensure value, quality and innovation
  • Revisit and re-negotiate service levels, discounts and delivered services as required in conjunction with Third Party Management & Sourcing teams






What are we looking for?

Ideally, we are looking for candidates with the following attributes:

  • Proven Vendor Management experience in IT domain
  • Detail orientated with good analytical and organisational skills and financial acumen
  • Ability to interface, influence, communicate at present with all levels
  • Strong relationship management & collaboration skills
  • Is delivery oriented, self-managing, goal oriented and works well in matrix teams
  • Demonstrates ability to mediate conflict / issue resolution with ability to identify alternative solutions
  • Experience of leading vendor negotiations
  • Experience of driving quality & productivity improvements with vendors
  • Experience of working with multi-national teams


It woud be a bonus if you had:
  • CIPS qualified or willingness to invest personal time to qualify
  • Vendor management experience in regulated, financial services industry
  • Project Management experience
  • Experience of taking operational lead in sourcing activities such as contract renewals & selection of new vendors
  • Experience of working with and contracting for agile deliveries
  • Good understanding of technical landscapes and requirements for vendor roles & skills to operate within this landscape
  • Experience in the application of risk management practices and processes with third parties


Learn more about Experian

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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