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Job description

dunnhumby is the world's leading customer science company. We analyse data and apply insights from nearly one billion shoppers across the globe to create personalised customer experiences in digital, mobile, and retail environments. Our strategic process, proprietary insights, and multichannel media capabilities build loyalty with customers to drive competitive advantage and sustained growth for clients. dunnhumby employs over 2,000 experts in offices throughout Europe, Asia, Africa, and the Americas and works with a prestigious group of companies including Tesco, Monoprix, Raley's, Macy's, Coca-Cola, Procter & Gamble, and PepsiCo. For more information, please visit us at www.dunnhumby.com .

To aid in the research and design of products that have high usability that meet the needs of our internal and external users as well as dunnhumby stakeholders.
  • Use qualitative and quantitative research techniques to understand the end users of our products, their personas, priorities, goals, pain points and user journeys, which will inform how we build products.
  • Design and build wireframes and interactive prototypes in order to validate that our product is right for users and, working closely with our product development teams, communicate requirements and designs.
  • Undertake user testing activities to improve usability, validate any assumptions we've made about our users and to facilitate the iterative improvement of our designs / in-development products.
  • Ensure that products have the right information architecture to help users easily and intuitively find or navigate to the right content to achieve their goals.
  • Work with visual designers and content specialists to ensure that our products are aesthetically pleasing and have consistent branding, tone of voice, and look and feel.
  • Design visualisations for products where appropriate to ensure that data science insights are clearly communicated and actionable for users.
  • Perform heuristic evaluations of dunnhumby or competitor products in order to identify good and bad usability.
  • Help our product teams to build products that are: usable, useful, desirable, valuable, accessible, credible, and with findable content.


  • Bachelor's degree or equivalent in related subject

  • Functional Skills:
  • Digital/Online Writing
  • Graphic design
  • User Research
  • Usability Testing
  • Information Architecture Design
  • Interaction Design
  • Usability principles
  • Data Visualisation
  • Adobe Creative Suite
  • Sketch and/or Axure RP

  • Generic Skills:
  • Business and Commercial Acumen
  • Change Management
  • Project Management
  • Data Analysis and Modelling
  • Stakeholder Management
  • Financial Analysis
  • dunnhumby Capabilities and Solutions

  • Leadership Skills:
  • Work as a team with others
  • Build strong relationships with colleagues
  • Identify opportunities
  • Identify personal priorities
  • Demonstrate enthusiasm
  • Deliver work to high standard
  • Solve challenging problems
  • Be driven to improve yourself and the way things are done
  • Learn more about dunnhumby

    Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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