PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.
Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.
Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.
You will work as part of the Tenancy Sustainment Team to support our customers to sustain their homes through income maximisation, reviewing benefits, assisting with applications, appeals and back-dates where necessary and helping them to prepare for Universal Credit and other Welfare Reforms. You will also be responsible for building and maintaining relationships with internal and external partners including local authorities and DWP.
Key tasks and responsibilities:
To identify current residents at risk due to Welfare Reform and to provide support to prepare for changes
To keep accurate records on Housing Management systems and update the Income Team on progress in arrears case management
To collaborate with colleagues to manage issues in relation to tenancies and support case conferences to address risks
To set up a direct debits and agree affordable rent arrears payment plans with customers by completing accurate income & expenditure assessment
To deliver high standards of customer service at all times
Develop and build relationships with DWP, Local Authorities and other externa
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.