You'll work with the problem management team to undertake diagnosis and resolution of problems, and maintain the Known Error Database. You'll also work with the access management team to modify user accounts and settings to grant/withdraw access rights in line with our security policies.
Alongside this we'll value your contribution to the change, release and deployment management processes, as well as validation, testing and acceptance into service.
You'll have excellent organisational and planning skills, with the ability to manage a variety of tasks with a clear focus on delivery. You'll thrive in a dynamic, busy environment and enjoy prioritising and accommodating deadlines. You'll be an excellent communicator with proven experience of delivering infrastructure design and support.
On a technical level, you'll ideally be ITIL qualified and have a solid understanding of key technologies including Microsoft end-user and server products, VMWare and Citrix.
Benefits & working hours
No matter what job you do you should feel valued and appreciated. That's why, in order to attract, motivate and retain the best people, we offer a very competitive total reward package, which enables our employees to share in the success they help to create. It includes a core Quilter funded package of rewards and benefits, and optional flexible benefits that you can add.Core benefits
- Competitive salary based on experience.
- 25 days holiday plus bank holidays with the ability to buy and sell up to an additional 3 days.
- Annual bonus scheme: most employees are eligible to participate in our bonus scheme, based on the company's performance and their contribution to it.
- Pension scheme: a non-contributory company pension scheme that can be boosted through personal contributions.
- Car allowance: depending on your role you may be offered a car allowance.
- Private medical insurance.
- Life assurance: four-times your salary.
We offer a number of additional benefits which you can purchase through our salary sacrifice scheme. These include additional health care schemes for both you and your spouse, gym discounts, income protection, critical illness cover, retail vouchers, cycle to work scheme - to give just a few examples.
Our office is open from 8am - 5pm. Everyone works a seven hour day (plus one hour for lunch)
We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.